2nd Line Support

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2nd Line Support

Basingstoke

Excellent salary + benefits

Security Cleared - Defence

Shift Pattern - 24x7 365, 3 shifts/dayWe're looking for a 3rd Line App Support to join our client, a leading defence IT service + solutions provider, to support multiple products and systems for various high-profile customers. You'll join the existing Shared Service Desk to provide support manage the resolution, keeping the Service Incident record updated in accordance with agreed SLA.Candidates must be eligible for DV clearance and will preferably hold current SCYou will:Monitor Notifications and Events generated by automated systems and act as required when events/notifications occur.The Shift shall be responsible for all incidents logging, triage and assignment on both the Microsoft System Centre Service Manager Toolset and the Home Office ServiceNow Toolset. All incidents supported shall be Reported, Recorded, Routed and Managed. Will receive incidents/faults from other RG support (Official Sensitive) manage the resolution, keeping the Service Desk record updated in accordance with agreed Work Instructions.Will receive incidents/faults from 3rd Line support, pass the details to 3rd parties, manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed WIWill receive and fulfil simple Service Requests for the account based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.Technical Skills (an understanding of some or all):Application Daily/Weekly/Monthly checks based on defined Work InstructionsInfrastructure Daily/Weekly/Monthly checks based on defined Work InstructionsApplication patches deployment against the defined HOB applications/ infrastructure outside the core business hoursSupport and participate as required in all Change Management ActivitiesPrevious experience of working in a similar 2nd line support role.The reward for the right candidate is an excellent opportunity to join an expanding organisation offering excellent long-term career prospects, as well as a competitive salary and full company benefits. Please apply with current CV indicating your relevant experience and qualifications.

We are fully committed to the development of a diverse workforce. Therefore, applications for employment are always fully considered, irrespective of gender, ethnic origin, race, faith, sexual orientation.2nd Line Support

Basingstoke

Excellent salary + benefits

Security Cleared - Defence

Shift Pattern - 24x7 365, 3 shifts/day