2nd Line IT Support Technician - Windows, AD

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2nd Line IT Support Technician - Windows, AD

2nd Line IT Support Technician required to join a business that focus on delivering projects and solutions that help to guarantee us a sustainable future. As a 2nd Line IT Support Technician you will be joining the Technology team based in the Head office in Leeds. Reporting to the IT Manager the successful candidate will possess strong people skills, Windows, Active Directory, Office 365, networking and Incident Management skills. You will also be expected to be a good "all-rounder" with experience of resolving issues on different types of devices.

Key Accountabilities

* Providing customer support and help on all IT related queries

* Logging of all IT request into the IT Service Desk Tool from emails and telephone calls

* Excellent troubleshooting skills

* Investigate, monitor and resolve any Incidents/Service Requests assigned to you.

* Prioritising and Managing workload effectively, managing several open Incidents/Problems

* Keeping users informed on status and progress of requests

* Prioritise & categorise requests in accordance with working procedures

* Maintaining call information within the service desk tool

* Monitoring and escalating calls in accordance with service levels

* Keep up to date with IT developments to improve client service.

* Take part in the rota for out of hours support as required.

Skills

* A-Levels or equivalent IT Related qualifications desired

* Accreditations in any Microsoft technology especially MCP would be useful

* Awareness of ITIL Framework

Benefits

* 25 Days Annual Leave + Bank Holidays + Birthday Day Off!

* Cycle to Work Scheme

* Company Pension Scheme

* Great Training & Development Opportunities

* Employee Elected Benefits

* Rail Season Ticket Loans

* Microsoft Office 365 License for home use

2nd Line IT Support Technician

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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