Junior Service Manager

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Junior Service Manager     

Salary - Up to £40,000 + 3% Flex Fund Bonus + Life Assurance + Pension

 About us:

We are Sopra Steria, European leaders in Digital Transformation. We provide one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services (including onsite Infrastructure and Network Management).

Sopra Steria has been a key provider of specialist systems and services to various Public and Private Sector bodies including the MOD, NHS, Central Government, Retail, Aviation, Security, Media, Tech, Transport, Utilities and more.

We are a vibrant and successful offering with a global headcount of circa 40,000 people, including 6000 in the UK.

Role Overview:

Bring your excellent Change Management experience to us for this exciting new opportunity as Junior Service Manager.

You will be a key member of the team providing a point of coordination for our ADS (Aerospace, Defence and Security) sub-sectors to deliver Management Information and Performance reporting.

You will be based in our Operations Management Centre, providing governance oversight and performance monitoring capabilities (of internal and external suppliers) across the ADS sector

This Service Manager opportunity comes with a great deal of variety as our ADS vertical covers a customer base of blue lights to armed forces.

 About you:

 You will be a Service Manager with at least 3 years' experience delivering ITIL Change Management projects, from cradle to grave. You'll be an excellent communicator with amazing interpersonal skills, passionate about delivering change, solving problems and being that ‘go to' person to escalate all operational situations.

You will be part of a great, collaborative and supportive team, but is an opportunity that comes with a high level of autonomy so someone happy to work with minimal hand holding.

Due to the nature of our client base that you will be working with, you must be eligible for SC Clearance, we will look after this process for you though!

Key Responsibilities:

 Operate as a point of coordination (up- and down-stream) for an ADS Sub-sector

Assist in identifying Single Points of Failure/Dependency (Resource, Process, Technology) and providing solution-based recommendations for improvement;

Act as the SPOC (Single Point of Contact) for the coordination of all stakeholders (internal and external) during major incidents & outages - working with the Service Manager(s), Major Incident Managers (MIM) and Service Desks to ensure client and internal management stakeholders are updated;

Represent delivery in internal meetings including Change and Problem reviews;

Act as a point of coordination for key sub-sector operational activities, including (but not limited to): mandatory training, Exec view reporting (Progress reports, DAIs, scorecards), RAID (Risks, Assumptions, Issues & Dependencies) reporting, UK SMC (Service Management Community) cascades, completion and maintenance of Key Service Documentation, Incident & Problem monitoring & trend analysis;

Why should you apply -

Excellent training, you'll join a company where self-betterment is actively encouraged

An enviable client list - we work with some of the biggest names out there

We're big - really big. With that comes excellent career growth opportunities

Supportive and collaborative team environment

Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions

This is a great opportunity and the chance to join a real market leader who regards every single member of the team a pivotal part of the business.

We are forward thinking offering that will reward your hard work with a competitive salary and benefits package and endless career growth opportunities.

Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.