IT Helpdesk Analyst

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My client are looking for a IT Helpdesk Analyst to join them on a permanent basis, I am looking for ambitious eager candidates with good IT knowledge looking to progress their career gaining exposure to multiple technologies in a fast paced technology led environment.This role will be responsible for the 1st line helpdesk support, resolution of issues where possible and progression of tickets to appropriate team members as required.I am looking for people who are approachable and comfortable dealing with people from all levels across the organization, with a confident telephone manner able to provide remote support. The successful helpdesk analyst will have a Friendly, flexible, can-do approach, covering 8:30 - 19:00 on a rota basis. Attention to detail and a good team player. With the following skills.

'€¢General PC knowledge providing technical support for internal business users (Windows 7/2008/2012 server, Microsoft Office).'€¢Provide desktop hardware support and resolution.'€¢Provision of equipment for new staff.'€¢Ability to troubleshoot and provide resolution of incidents.'€¢Answering and logging of calls to helpdesk system.'€¢Effectively monitor the status of incidents reported escalating to IT System Manager as necessary to ensure interruptions to service are resolved in a timely manner.'€¢Coordinate IT business information/activity including interpretation of technical documentation.'€¢Produce good quality documentation and written reports.'€¢Support members of staff with requests and provide solutions to general MS office issues.

This role will suit someone who is looking for a career in IT and is looking to take that next step in their career to gain exposure to multiple technologies.If this sounds like the opportunity you have been waiting for to progress your IT support career then do not hesitate apply today. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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