|Listed on:||23rd September|
|Contact Name:||Dixons Carphone|
You will be responsible for transforming our current Service Management Framework by effectively designing, building and implementing a modern Service Management Operating Model with key focus on service excellence and high customer satisfaction. You will create an operating model that provides the right balance between control and agility to effectively operate Cloud and Digital technologies. This will include aspects of people, tools, processes, partners and financial viability to ensure the new technologies being introduced can be effectively supported and operated on an enduring basis.
Create ‘to-be' operating models for all aspects of Service Management & Operations and prepare business cases to secure funding to transition from ‘as-is' operating models. These would include aspects such as the Service Desk, Service Management tooling, Operational Monitoring tooling, Process Automation, Infrastructure Operations, Application Support, SRE & Cloud DevOps, Monitoring Operations Centre, Deskside Support, Security Operations, etc.
Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.