Service Design and Transition Lead
23rd September 2019
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As a Service design and Transition Lead you will be responsible for the day-to-day delivery of the Service Design and Transition deliverables to the Dixons Carphone business. Your primary objective will be to achieve operational readiness and ensure controlled transition of IT Services from Projects into Operational delivery by providing governance and assurance over projects throughout their lifecycle until the Service is appropriately handed over to the operational Service Owners.
As part of this role, you'll be responsible for:
Management and delivery of Service Design and Transition outcomes, artefacts and milestones across a variety of Transformation Programmes such as:
Service Acceptance Criteria, Service Design, Service Readiness, Operational Acceptance Testing and Service Risk management through the project life-cycle
Creating a Service Design and Transition Plan that is aligned to the Project Delivery Plan.
Designing and implementing effective support and Service Management processes.
You will need:
Solid experience and background in IT Service Management with a detailed understanding of a broad range of IT Service Management processes and Operational Support Models
Proven experience of leading Service Design and Transition in both Waterfall and Agile environments
Demonstrable experience of implementing both traditional and DevOps based
We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
DCG Pension Plan
Life Assurance & Private Medical Insurance
Maximum Bonus Opportunity
Onsite gym & Discounted gym memberships
Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.