Problem/Incident Manager (Windows 10 rollout)

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***SC CLEARED***

Problem/incident Manager (Windows 10 rollout)

6 Months initially

Telford based

Daily rate - £400 - £425 (DOE)

We have an excellent opportunity for a Problem/incident Manager for a Windows 10 rollout.

A major Windows 10 programme is underway and planning is moving toward live rollout for 10,000 end users moving from Windows 7 to Windows 10. As such, the programme requires a problem manager to join the team in the Migration Workstream to support the delivery of the programme.

Key Skills & Experience:

Change management

*Able to manage changes to service, configuration items, organisational change, supplier change and associated documentation.

*Able to request changes due to incidents or problems to provide effective control and reduction of risk to the security performance and availability.

*Ensures compliance of the business services impacted by the change.

*Understands policy, principles and approach.

*Applies understanding and knowledge in project or programme activities.

*Develops experience in the use of key change management tools and processes.

Incident management

*Coordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation.

*Identifies the correct procedures or channels for resolution and monitors resolution activity and progress updates to customers.

*Understands key change management tools and processes.

Ownership and initiative

*Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements.

*Takes full accountability for actions taken and decisions made.

Problem management

*Understands and identifies problems, analysing and helping to identify the appropriate solution.

*Is able to classify and prioritise problems, document their causes and implement remedies.

Service focus

*Maintains focus on the whole life of service delivery - designs, develops, delivers and operates.

*Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.

Understanding of service management framework

*Has an in-depth Understanding of Service Management Framework principles and processes, and the ability to apply the technical knowledge in project or programme activities.

User focus

*Understands users and can identify who they are and what their needs are based on evidence.

*Able to translate user stories and propose design approaches or services to meet these needs and engages in meaningful interactions and relationships with users.

*Puts users first and can manage competing priorities.

This is an excellent opportunity to work with a global leader, a blue-chip client and great name to have on your CV.

Apply now for your CV to reach me directly and we will respond as soon as possible.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.