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Service Transition Manager - ITIL

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 18th September 2019
Location: Nottingham
Salary/Rate: £45000 - £50000
Type: Permanent
Start Date: ASAP

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Job Title: Service Transition ManagerLocation: NottinghamSalary: £45,000 - £50,000 (depending on experience)Job Type: Full Time, PermanentThe Company aims to unify people, processes and technology to deliver SAP rapidly, reliably, smarter and at scale. Having been in the infrastructure industry for over 20 years, they aim to build more agile ways of working for customers. They are passionate SAP HANA cloud experts.They are trusted experts in cloud infrastructure and SAP HANA platforms. Their mission is to make customers more successful by simplifying and optimising platforms, accelerating, and de-risking deployments. They achieve this through their cloud and infrastructure expertise, rich insight and managed service offerings.About the Role:Reporting to the COO, the Service Transition Manager will support their vision and assist in providing guidance to their highly experienced Operations teams, Consultants and Service Delivery Manager in consistently providing exceptional service transitions for their customers, both internally and externally.The role will lead and shape the transition of customer solutions from their Professional Services to their Managed Services. You will have extensive experience in service take-on and transition projects as well Service Provider Managed Services. You will have a good understanding of Agile project delivery as well as Service and support initiation. You will be able to build strong, long lasting relationships with customers and suppliers as well as a clear communicator to their business. This role seeks an individual who will challenge conventional thinking, is a self starting innovator and someone seeking to drive process improvement and customer value creation. Above all, you are part of an amazing team and you will thrive on working with and building great teams. Main Responsibilities:Work with the COO to identify improvements to service offerings and processes in relation to successful transition into serviceAssist with the managing resource scheduling for service transitionsWork with the SAP PM to ensure that the consultancy team are utilisedCommunicating the Service Transition and Change & Release process to all Clients and stakeholders.Drive the service aspects of solution design and transition throughout the IT project lifecycle, including warranty and HypercareManaging the production and governance of Service Transition outputs, including MI, process documentation, support packs and communication packsExperienced in engaging relevant stakeholders to provide Service Design and Transition DocumentationRepresenting operational stakeholders throughout the agreed project lifecycle, ensuring their acceptance criteria for live is understoodSpecialist/expert capabilities and knowledge in ITIL processesExcellent planning and organisational skills. PRINCE2 qualification and/or Project Management experience is desirable, ability to create plans of key milestones and dependenciesExperienced in managing the transition of new or changed IT Services into BAUEnsure all Statements of Work are agreed and signed off with Service milestones and any business changes are managed against the agreed Statement of WorkMaintain positive relationships with key sponsors, project leaders, resources and partnersBe an active stakeholder in the support handover where applicable to their managed services or project implementationsThe successful Candidate will have/ be:EssentialStrong change, release and service transition skills, in a continuous delivery environmentAbility to build, implement and direct service transition principles that meet the quality and timescale objectives for delivery into productionKnowledge of risk management and risk mitigationA proven background in change management, release management and/or service transitionITIL Expert CertifiedProficient user of IT Systems and Service Management processesManaged Services delivery and leadership experienceMicrosoft Azure knowledge and experienceITIL Service Management experience as well as Agile project deliveryExperience of a Managed Service Provider support environmentDesirableAgile/DevOps ExperiencePrince2 (Foundation and/or Practitioner)ITIL Expert Certified preferablyProject Management experienceExperience of Cloud Managed ServicesKnowledge of Agile delivery models and CI/CDMicrosoft Azure CertificationsBenefits:Highly competitive salary and excellent benefits packageHugely supportive working environment with a dynamic culture and companyFlexible and diverse working environmentSounds interesting? Click APPLY now.Candidates with experience of: IT Change Manager, IT Project Manager, IT Change Project Manager, Project Manager, Change Manager, Project Service Manager, IT Build Manager, Programme Manager may also be considered for this role.