SAP ANALYST

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Key Roles & Responsibilities

*Delivery of support services (incident resolution, service request fulfilment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs) in a customized SAP environment.

*Delivering enhancements in subject area including: interaction with client end-users, requirement gathering, Functional Specification (FDD) documentation, development, Unit Testing / Functional testing / and supporting User Acceptance Testing (UAT)

*Ability to effectively manage and lead onshore and offshore team members

Required SkillsFunctional

*Must have a deep understanding of SAP PM Business process concepts including tax and credit card processing.

*Must understand SAP PM Functionality

*Must understand Stock Transfer Order (STO) functionality and Scheduling Agreements

*Must be able to help deliver enhancements using a Software Delivery Lifecycle (SDLC) approach

*Understanding of Advanced Planning and/or Logistics Execution concepts is desirable.

Technical - the following technical experience is desired, but not mandatory:

*0+ year of experience for Lead and 7+ years for team member has hands on experience in business application design, implementation of SAP PM Modules.

*In-depth experience of technical and functional standpoint

*Ability to create detailed functional specifications

Managed Service Process Experience

*Must be familiar with ITSM / Service Desk ticketing systems (preferably Service Now)

*Must understand ITIL concepts for Production Support

*Must understands Level 2 and 3 support requirements

*Must understand Incident Management, Service Request, Problem Management, Change Management processes

*Must be able to lead an onshore/offshore team in a managed service environment driven by SLAs

Required Experience:

*Self-starter, works independently

*Demonstrated initiative, good judgment, and ability to achieve results

*Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms and in English.

*Strong analytical, problem-solving, and conceptual skills. Attention to detail.

*Ability to manage cross-functional project teams and foster team commitment to tasks. Ability to influence key individuals inside and outside of own group

*Ability to follow corporate standards with respect to tools and processes

*Strong knowledge and understanding of structured analysis and technical design techniques

*Ability to adapt and rapidly apply changing technology to business needs

*Ability to handle multiple assignments

*Effective decision making

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.