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1st Line Technical Support Advisor / IT Support Technician

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 17th September 2019
Location: Newark
Salary/Rate: £18000 - £20000
Type: Permanent
Start Date: ASAP

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Job Title: 1st Line Technical Support AdvisorLocation: NewarkSalary: £18,000 - £20,000 depending on experienceJob type: Full time, PermanentThe RoleThe Company are looking for a self-motivated customer service focused professional to join the Technical Support TeamWorking in a busy Network Operation Centre, you will deliver service aligned to the following:Customer service excellenceEngagement with colleagues, partners and customers to resolve technical issues.ITIL process understanding and experienceThe successful candidate will be experienced in the following:IP Telephony (VoIP)Internet ServicesFixed LinesWindows Server Operating SupportMobile DataYou will work closely with partners and customers to resolve technical queries, owning and managing these promptly and efficiently through to resolution.The successful candidate must have experience of working in a customer facing technical support role, have excellent interpersonal skills and a passion for delivering exceptional customer service.Duties & ResponsibilitiesDeal quickly and efficiently with customer incidents and enquiries by phone and emailTake ownership of and manage customer incidents through to resolution using ITIL methodologyKeep customers and Business Partners fully up to date with the progression of their incidentEngage with other areas of the business to ensure the customer's requirement is deliveredOrganise and prioritise own workloadBe confident in advising customers on new products available and how they would benefit themThe Candidate:EssentialMicrosoft qualificationDemonstrable service desk experienceCustomer service drivenHigh level of attention to detailMethodical in resolving issuesSelf-motivatedStrong interpersonal skillsExcellent communication skills both verbal and writtenDesirableMCSECCNA Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, 1st Line Support, IT Customer Support Advisor may also be considered for this role