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Digital Customer Experience Architect
Premium Job From Avanade
Recruiter: Avanade
Listed on: 16th September
Location: Belgium
Salary Notes: Competitive + Benefits
Type: Permanent
Start Date: ASAP
Reference: AVNE452_expired
Contact Name: Avanade

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Digital Customer Experience Architect

Job Description

The Digital team work closely with Avanade's enterprise clients to design and deploy customer centric solutions that focus on improving customer experience across pre-sales (Digital Marketing), sale and service (CRM) at every touchpoint.

Our engagements employ leading digital experience, industry trends, customer-journey mapping, organisational assessments and other techniques to deliver high-impact recommendations.

The Offering Lead will be responsible for growing our Digital Marketing, Sales and Service business, and work with C-level leadership at Avanade's enterprise clients to advise on strategies for customer-experience transformation and digital innovation.

As the Offering Lead, you will need to establish and work with multi-disciplinary teams of digital strategists, experience designers and experience technologists. You will have experience of delivering CX initiatives utilising design led and agile methodologies, with strong understanding of marketing technologies, digital experience and customer engagement platforms (e.g., Microsoft Dynamics365 CRM, Adobe Marketing Cloud , Sitecore).

Day-to-day, you will: 

  • drive our Digital business in the region
  • work with account teams across the region to drive sales in targeted accounts
  • Build and lead a team of highly skilled strategists and architects for solution planning & design efforts 
  • Drive regional partner relationships with multiple digital and commerce vendors
  • Interlock with Accenture Interactive and their content and marketing team
  • Interlock with the global centre of excellence on offering / asset development
  • Review and approve deals to ensure they are deliverable on time and budget
  • Partner with regional capability lead on workforce strategy, balancing supply vs demand
  • Draft and execute our go to market strategy for digital marketing across the region

At Avanade, you will be immersed in an exceptional work environment that is recognised throughout the world by numerous "best places to work" awards. We are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to build your career, Avanade is the place for you. Every day, we get to work with some of the most creative, analytical, authentic and inspiring people in the world.

What you need to succeed:

  • Relevant experience in either

o   A top-tier management consulting organisation

o   A top-tier digital agency

  • Proven track record of designing and delivering customer centric solutions based on Microsoft Dynamics365 CRM. Additional experience with Adobe Marketing Cloud, or Sitecore preference.
  • In-depth understanding of Microsoft Dynamics365 CRM platform, and relevant processes, delivery methodologies
  • Expertise across the following industries: Financial Services, Retail / eCommerce, CPG, Media & Entertainment, Telecommunications, Travel & Hospitality, Healthcare, High Tech
  • Experience in creating digital strategies along with a high-level understanding of the technologies and tactics needed for execution
  • Strong executive presence and communication skills, with ability to engage, advise and inspire senior executives
  • Outstanding problem solving and analytical skills including talent for conducting research, analysing data, developing hypotheses, and synthesising insights & recommendations
  • Ability to build, lead and coordinate cross-functional / technical teams
  • High degree of intellectual curiosity and ability to absorb new concepts quickly
  • High level of energy, personal drive, and positivity