|Listed on:||16th September|
|Salary/Rate:||£20,000 - £22,000|
|Salary Notes:||Competitive + Benefits|
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1st Line Applications Support Specialist
Kallik Ltd is a rapidly expanding cutting edge provider of global software solutions for the heavily regulated markets such as the pharmaceutical, medical devices, cosmetics and chemicals industries. This is a great opportunity to join an organisation that offers a stimulating and challenging work environment with the potential for further development and training for the right person.
1st Line Application Support Specialists manage the process of fixing application, system or any other incident that is disrupting the application service that customer's business users depend on. The role calls for both technical literacy and business needs acumen to deliver client support and issue investigation on internally developed Kallik solutions and systems.
The scope of the role is to provide first line support to clients and partners across the world, assisting them with software problems via ‘phone, e-mail, and the helpdesk ticket system.
They need to be capable of logically investigating, documenting, managing the issue resolution process and appropriately communicating verbally and via email. This covers the full spectrum of acknowledgement, updates and resolution to all affected parties for all reported issues both internal to Kallik and the externally affected customer(s) or partner(s)
1st Line Application Support Specialist
1st Line Application Support Specialist Key Requirements:
1st Line Application Support Specialist Key Responsibilities:
Gaining a full understanding of the Kallik AMS Product Portfolio (cloud and desktop) applications and:
Providing 1st line support:
Engaging and Communicating information to other Kallik stakeholders:
Based in Tamworth (B78 3HP) this 1st Line Application Support Specialist role is easily commutable from the local area including Sutton Coldfield, Burton, Cannock and the Birmingham area.
Please apply now for immediate consideration.