First Line Engineer


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Listed on

16th September 2019

Location

London

Salary/Rate

£25000 - £30000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

BRAND NEW OPPORTUNITY TO JOIN A CERTIFIED MICROSOFT PARTNER AS A FIRST LINE ENGINEER IN LONDON - UP TO £30,000 DOEDo you have solid technical knowledge of MS Windows (Operating Systems 7 to 10), Office 365 and other MS Applications?Do you have an excellent working knowledge of major PC hardware components and technologies such as TCP / IP networking, wireless and security issues?Previous experience in a customer focused role?Excellent communication skills and a positive attitude?Opportunity for a First Line Engineer at Keybridge IT - up to £30,000 DOEWHO WE ARE:

Based in central London, Keybridge IT supplies IT support and services to over 1,000 users throughout the UK, Europe, Asia and the US. As a certified Microsoft Partner, we have a close working relationship with Microsoft, which gives us access to support that end users don't have. We also have a range of partners in hosted cloud solutions, internet connectivity and VoIP solutions. Due to continued success we are looking for a First Line Engineer with excellent working knowledge of MS Windows, Office 365 and MS Applications to join us in our London HQ!WHAT WILL YOU BE DOING?

Reporting to the 1st Line Team Leader, you will be responsible for managing a queue of assigned tickets and ensuring all tickets assigned to you are updated and dealt with accordingly. You will answer incoming calls from customers and log new helpdesk tickets, ensuring all policies and procedures are carried out correctly. You will need experience in a customer focused role, as well as a solid technical understanding of MS Windows (OS 7-10), Office 365 and MS Applications.WE NEED YOU TO HAVE…Experience of answering callsExperience of logging customer issuesExperience working for a Managed Service Provider or similar environmentExperience in a customer focused roleAn excellent working knowledge of MS Windows Operating Systems 7 to 10An Excellent working knowledge of Office 365An excellent working knowledge of MS Applications such as Outlook, Word and Excel.An excellent working knowledge of major PC hardware components.Must be able to communicate articulately, positively and effectivelyProficient in technologies such as TCP/IP networking, wireless and security issuesTO BE CONSIDERED…

Please submit your CV to be considered for this role. All CV's will be reviewed by a hiring manager at Keybridge, if your application is successful a member of staff will be in touch. Due to the high volume of applications we receive only successful candidates will be contacted. Please note JobHoller acts as an advertising partner only and will only be able to update candidates to confirm their CV has been sent to the employer to review and will not be able to advise on application status.

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