Application Support Analyst

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Application SupportSolihull (near BHX)Up to £33,000 Application support / HP-UX / Unix / SQL Server / SQL / 3rd line / Experis IT are currently recruiting for a Solution Architect to join one of our key Multinational Construction & Support Services based in Solihull. To provide 3rd line Support, Administration, Implementation and maintenance of the company's applications for approx. 2500 users.Develop & maintain relationship with Project delivery, Information teams, Support teams & external parties. To ensure successful & smooth implementation/transition of I T projects & major system upgrades. Ensure integrity of live, development & testing environments.Key Responsibilities:Engaging with All IT teams to produce effective & professional implementation of IT projects.Facilitate & provide a point of contact and smooth the progress of the release process for IT Projects & key system upgrades.Ensure that all allocated support calls are closed to the satisfaction of the end user and to a good level of quality.Provide day to day Support of all Application Systems across HP-UX and Microsoft operating systems using SQL Server and Informix as relational databases.Dealing with Application Support queries and issues that have been handed over by other support teams.Take ownership and responsibility of an incident from start through to a successful resolution.Adhering to departmental procedures for fault resolution.Develop basic technical knowledge of each application within the company portfolio.Develop specialised technical knowledge of nominated area.Develop knowledgeable configuration & rollout of Environments. Provide project support as and when identified.Undertake administration activities, to include technical & non-technical documentation. Skills and Experience:Self MotivatedConscientiousTeam WorkerFlexible working approachCustomer focusedProblem SolverAbility to manage a mixed workload of proactive and reactive supportTo ensure departmental procedures for fault and change management are adhered toWork on own initiativeGood Communicator (written or verbal) Microsoft products -Server OSActive DirectorySQLTomcat, .Net,Relational DatabasesHP-UXInformixITIL V.3AgileExperience of implementing mission critical applications.Experience in supporting Live, Dev & UAT environments.A good understanding of change and release management.Experience of collaborating with all I T functionsExperience of collaborating with external suppliersExperience supporting mission critical applications