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1st Line Support Engineer
Premium Job From Candidate Source Ltd
Recruiter: Candidate Source Ltd
Listed on: 15th September
Location: Preston
Salary/Rate: £17,000 - £19,000
Type: Permanent
Start Date: 2019-09-22
Reference: 1359TW1309_expired
Contact Name: Amy Kelly

This job has now expired please search on the home page to find live IT Jobs.

A technology solutions provider that has seen fast growth to become a trusted partner for its customer base throughout the UK is looking for a 1st Line Support Engineer in the North West of England. 

There is a strong family feel throughout the business and they pride themselves on being a close-knit team working from an open-plan office. They are keen to help and develop all of their team members with on the job training and regular 1:1’s. 

As a 1st Line Support Engineer, your duties will include: 

  • Responding to email and phone requests to maintain the operation of the customer’s computer systems to an agreed level.
  • Providing remote as well as some onsite support, ensuring the business can achieve its targets.
  • Taking responsibility for both reactive and proactive maintenance activities.
  • Following agreed processes and procedures for the team.
  • Assisting in the implementation of all IT policies and procedures relating to asset management for hardware, software and equipment.

To be a successful 1st Line Support Engineer, you will have the following skills and experiences:

  • Previous work experience within an MSP environment or a relevant degree. 
  • An understanding and preferable experience of ITIL processes and service delivery software are advantageous.
  • Strong customer service, communication and analytical skills with the ability to manage time effectively.
  • Full clean driving licence for travel to customer sites.
  • Good knowledge of IT technologies including Windows Server, Windows Operating Systems (7, 10, Internet Explorer), Office 365, Microsoft Application Support (Outlook, Word, Excel), Citrix, Active Directory/Exchange, Hardware, Service Management and Networking.

In return, a 1st Line Engineer will receive a starting salary of £17,000 - £19,000 per annum which will increase with training. 

To apply for this 1st Line Engineer’s role, please click apply online and upload an updated copy of your CV.

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