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Community & Customer Support Specialist
Premium Job From IC Resources
Recruiter: IC Resources
Listed on: 14th September
Location: Bristol
Salary/Rate: £40,000 - £45,000
Type: Permanent
Start Date: ASAP
Reference: 157841_1568440806
Contact Name: Seamus Hayes

Community & Customer Support specialist - Bristol

My rapidly expanding and very well funded client who specialise in Virtual and Augmented Reality and are based in the centre of Bristol has an urgent requirement for a Community & Customer Support specialist.

The role will encompass best-in-class support and guidance for their Clients worldwide community and customer audiences. Your goal will be to successfully manage, engage and monitor online communities as well as write and respond to questions that will vary in technical detail.

Responsibilities

Community

* Manage and support the online community presence

* Identify and encourage the sharing of knowledge that is of interest and will benefit developers

* Working with the Marketing and Communications team, support the creation and publication of related content across online knowledge sharing platforms

* Discover, manage and moderate accounts on digital platforms

Customer Support

* Provide tier 1 support for customer questions through the customer support system (ZenDesk) and other routes for customer support

* Where appropriate escalate customer technical issues to tier 2 support personnel

If you would like to understand more about the role please contact Seamus Hayes.



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