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Business Change Consultant
Premium Job From Real Staffing
Recruiter: Real Staffing
Listed on: 13th September
Location: London
Type: Contract
Start Date: ASAP
Reference: RE-33264012_1568394907
Contact Name: Albi Clack

I'm currently working with a media client in London who are looking for a contract Business Change Consultant to help them with a product upgrade for both internal and external users.

Role: Contract Business Change Consultant

Rate: £400-450

Contract Length: 6 Months

Location: London

Start Date: ASAP

Project/Product: Upgrading & supporting the 'Planning & Trading' product across diverse user groups

Daily duties:

  • Being the representative face of the product with external users
  • As a SME, offer guidance and expertise for the users
  • Supporting internal and external users with process changes
  • Designing and delivering deployment, training and comms plan to internal and external users
  • Prepares product marketing and comms materials and works with marketing for production outputs
  • Offering open door sessions to answer queries with a hands-on approach
  • Proactively communicating forthcoming changes to manage expectations
  • Capturing any issues, communicating to stakeholders and identifying solutions
  • Utilising feedback in order to successfully upgrade and release the Product
  • Advocating use of the product in a client service management capacity
  • identifies, escalates and supports users with their issues through the right channels, helping them raise tickets, understanding escalation path
  • Working at a variety of levels with Media Owners and their partners

About you:

  • Excellent communication skills
  • Must be a proactive and energetic self-starter
  • Be a fast learner who is comfortable to pick up and run with the project immediately
  • Have experience working with software rollouts
  • Experience of training users in a technology enabled business change environment
  • Demonstrates evidence of managing people's expectations
  • Experience of preparing and leading training sessions for technology changes
  • Experience of working with third parties in a demanding client-facing role
  • Ability to prioritise effectively, manage constantly changing timescales, work in a fast-paced environment
  • Technically adept and business minded
  • Experience of working with Media Owners and an understanding of OOH advertising industry would be beneficial

If this role sounds like you then please apply with an up to date CV!

To find out more about Real please visit www.realstaffing.com

Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales



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