Business Change Consultant

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I'm currently working with a media client in London who are looking for a contract Business Change Consultant to help them with a product upgrade for both internal and external users.Role: Contract Business Change ConsultantRate: £400-450Contract Length: 6 MonthsLocation: LondonStart Date: ASAP Project/Product: Upgrading & supporting the 'Planning & Trading' product across diverse user groupsDaily duties:Being the representative face of the product with external usersAs a SME, offer guidance and expertise for the usersSupporting internal and external users with process changesDesigning and delivering deployment, training and comms plan to internal and external usersPrepares product marketing and comms materials and works with marketing for production outputsOffering open door sessions to answer queries with a hands-on approachProactively communicating forthcoming changes to manage expectationsCapturing any issues, communicating to stakeholders and identifying solutionsUtilising feedback in order to successfully upgrade and release the ProductAdvocating use of the product in a client service management capacityidentifies, escalates and supports users with their issues through the right channels, helping them raise tickets, understanding escalation pathWorking at a variety of levels with Media Owners and their partnersAbout you:Excellent communication skillsMust be a proactive and energetic self-starterBe a fast learner who is comfortable to pick up and run with the project immediatelyHave experience working with software rolloutsExperience of training users in a technology enabled business change environmentDemonstrates evidence of managing people's expectationsExperience of preparing and leading training sessions for technology changesExperience of working with third parties in a demanding client-facing roleAbility to prioritise effectively, manage constantly changing timescales, work in a fast-paced environmentTechnically adept and business mindedExperience of working with Media Owners and an understanding of OOH advertising industry would be beneficialIf this role sounds like you then please apply with an up to date CV! To find out more about Real please visit www.realstaffing.comReal Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales