Operations Support Manager


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

12th September 2019

Location

Mons

Salary/Rate

£60 - £70

Type

Contract

Start Date

ASAP

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NCIRC Operations Support Manager- Belgium

Job Description:

Successful candidates, eligible from any NATO member country, will have the opportunity of working within a truly unique and rewarding mixed team of Military and Civilian Cyber Security specialists. Based at the NATO Communications and Information Agency (NCIA) Cyber Security Technical Centre located at NATO's Supreme Allied Headquarters (SHAPE) in Mons [Belgium] you will be directly involved day to day in maintaining the integrity of NATO's global Cyber Security Defence posture. The NATO Computer Incident Response Centre (NCIRC) is one of the largest fully integrated global Cyber Defence capabilities in the world. This capability requires a combined international team of 250+ NATO and Industry analysts and engineers, to operate and maintain the wide range of Cyber Security services and the complex infrastructure on which they run, installed at over 100 sites in all 29 NATO member countries.

Key Responsibility Areas:

Work within a Leonardo / NATO matrix managed Cyber Security Operations and Maintenance team, providing Subject Matter Expertise (SME) to support the continual availability and improvement of NATOs global Cyber Defence systems;

Plan and monitor system maintenance tasks in coordination with all relevant stakeholders, producing regular reports and attending and contributing to coordination and progress meetings;

Work closely with the technical support desk in monitoring, troubleshooting and resolving complex technical infrastructure and system problems and carrying out system upgrades;

Work proactively with other cyber security specialists and engineers to support, optimise and improve the suite of NCIRC system and security devices;

Carry out configuration, administration and optimisation of system support, network and service management applications;

Collects operational performance data and performs analysis, drawing conclusions from data and recommends courses of action, generating reports for management;

Ensuring adherence to Service Management framework processes and procedures (e.g. ITIL or similar e.g. Ticket and Change Management etc.) recommending optimisations where identified;

Development of systems engineering artefacts, including technical authoring of documentation to support the operations and maintenance of system solutions;

Intrinsic Factors:

Candidates for Leonardo roles working for NATO must:

Hold or be able to obtain, National & NATO Security Clearance (e.g. UK SC/NS & UK DV/CTS);

Understand the constraints of working in secure environments with protectively marked media;

Hold a valid passport from a NATO Member country;

Be eligible and able to undertake business travel throughout Europe;

Be able to represent Leonardo in an International mixed Civilian and Military environment;

Be able communicate effectively in English (though not necessarily as a first language);

Skills, Qualifications & Knowledge Required:

Candidates should hold an Engineering Degree or equivalent demonstrable experience and possess a strong technical and managerial background preferably with some networking background, in large ICT or Cyber Security environments. Additional experience could include:

Co-ordination and oversight of Service Management processes and procedures;

Authoring of Technical operations and maintenance documentation;

Administration and operation of network and service management applications;

Collection, analysis and reporting of operational performance data;

Ability to identify, explain the benefits and plan the implementation of optimisations;

Able to work to management direction, independently and/or as a contributing member of a multi-national and multi-skilled team;

Able to self-manage routine (e.g. Daily, Weekly or Monthly) tasks completing then reliably to the required format, standards and schedule;

Able to proportionately plan and effectively communicate approach, risks and/or impacts of tasks as applicable to both Leonardo and NATO stakeholders;

Able to apply a logical and methodical approach to problem solving balancing expertise, initiative and collaboration to achieve the most efficient resolution of issues;

Able to understand and ensure all work is carried out within mandatory constraints such as Incident, Change and Configuration Management (e.g. ITIL);

Able to remain flexible and adaptable to operational changes;

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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