2nd Line Support Analyst Windows

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2^nd Line Support Analyst (Windows Office 365 Active Directory Exchange Networking). Hugely successful company that provides various marine support services to clients worldwide is seeking a skilled 2^nd Line Support Analyst to join their London based team. You'll be joining a friendly and supportive team within a dynamic company that operates in 70 countries around the world.  

As a 2^nd Line Support Analyst you'll be responsible for providing support to end-users of the company's enterprise computer network, c600 users across the EMEA region. Day to day duties will include responding to queries and support tickets, escalating tickets to appropriate groups, installing and configuring software and hardware, providing user guidance and providing remote support to worldwide offices, you'll also be able to get involved with project based work and effectively communicate with stakeholders across the EMEA region.

Requirements:

Previous experience working in 1^st / 2^nd Line Support roles

Office 365 installation and configuration experience

Active Directory administration experience

Experience with Windows 7 & 10 roll outs

Understanding of basic networking, TCP/IP

Strong diagnostic skills, logical mindset, enjoy problem solving

As a 2^nd Line Support Analyst (Windows) you can expect to earn a competitive salary (up to £35k) plus benefits including generous pension (c25%) and private medical care for you and your family.

Apply today or call to find out more about this 2^nd Line Support Analyst role.