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SAP Service Delivery Manager

Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 11th September 2019
Location: Worthing
Salary/Rate: £450 - £510
Type: Contract

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SAP Service Delivery Manager
Location: Worthing
Initial Duration: 6 Months

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

The role will require the full involvement in all aspects of service delivery acting as a facilitator and using the resources available, Strong Service Management, Commercial and 3rd party Management skills.

Tasks:To ensure the client's service is delivered and maintained to agreed SLAs and OLAsTo manage the resolution of escalation issues, including investigation of complex or unresolved technical issuesTo provide an SDM single point of contact between Service Management and the Delivery Teams and to act as a focal and escalation point for networking issuesTo ensure minimum impact to service during the transition of new projects into live support through adherence to the Project and Quality Gate processTo provide change governance through adherence to the Rigour On Change processes, ensure all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce riskTo support the High Priority Incident and Major Incident processes and manage the communication response ensuring the required information is available when required by both management and techniciansTo attend meetings/conference calls and co-ordinate activity and actions on behalf of Technical Services for the lifecycle of High Priority and Major Incidents

Technologies:SAPUNIXInformaticaOracleSQLVME based technologies

Business Skills:
Client facing, negotiation, Strong communication skills, ITIL Foundation or Service Management Please submit all relevant CV's at the first instance