ICT Technician - West Midlands

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IT Support Engineer - 1st/2nd Line - Atherstone /Walsall - £20,000 -£23,000 + Benefits - Windows 7/10, Office 365, Active Directory, Hardware/Software Fault diagnostics, Infrastructure, and Desktop SupportEstablished and well know company are seeking an Junior IT Infrastructure Engineer for their Infrastructure Services teamEstablished and well know company are seeking an Junior IT Infrastructure Engineer for their Infrastructure Services teamWorking as a key player alongside a broader team you will support the Infrastructure Services Team in the development and implementation of team, departmental and business wide service improvements, plus the input of planning and technical remediation initiatives.Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and implementing all Change Requests and Maintenance activities for the team as well as on-going Root Cause Analysis. Your Key technical expertise will includeExposure to Windows and MS Technologies, Basic NetworkingExposure to MS Office 365, Active Directory, ExchangeDesktop Support and End user Services Your key requirements will include:Experience in the BAU, Shared Services or Commercial IT Services operationConfident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAsExposure to monitoring and maintenance of internal IT systems platforms possible even servers.Maintaining monitoring tools and systemsKnowledge and experience across maintenance tool sets.Ability to competently act as the technical point contact of escalation for incidentsThe ability to Investigate potential future technologies and solutions that may benefit the IT and hosting, storage or operating system estateExposure to anti-virus solutions.Windows Server experience preffered or certification in areas including AD, Group Policy For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path.