3rd Line Support


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

6th September 2019

Location

Telford

Salary/Rate

£25000 - £33000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

3rd Line Support / Third Line Support / Tier 3 Support / 3rd Line Network Support / Third Line Network Support / Tier 3 Service Analyst / Network Support / Technical Service Centre / IT Support / Network / Networking / ISO / ITIL / Troubleshooting / Suppliers / Incident Management / Problem Management / Service Request Fulfilment / SLA / Escalation / Emergency Restoration Services / Major Incident / Telecoms / Telecommunications / Cisco / IPv4 / Routing / Nokia / Juniper / Calix / SonicWall / Firewalls / IPv6 / GPON / FTTH / DSL / Ethernet / VoIP / Diagnostics / Fault Management / MPLS / Customer Support / Service Desk

3rd Line Support

One of our telecoms clients based in Shropshire is looking for a 3rd line Network Engineer to join their growing team. You will be joining their service centre team following ISO and ITIL practices to support their customers through troubleshooting and coordinating with suppliers to manage any incidents which arise.

3rd Line Support duties will include, but not limited to:

*Providing customer troubleshooting of their networking issues, under incident/problem management and service request fulfilment

*Supporting other teams with any technical escalation requests

*Troubleshooting networking issues

*Work as part of their major incident process

*Handle customer escalation requests, working alongside different internal teams

As the 3rd Line Support, you will be required to possess:

*Previous experience working within a service desk environment within a telecoms/networking environment

*Knowledge of Cisco/Nokia/Juniper/Calix hardware

*Experience with troubleshooting Internet Service (DSL/Ethernet/Firewalls/VoIP)

*Knowledge of Networking principles IPv4/IPv6

*Experience of complex solutions diagnostics and fault management

*Knowledge of SonicWall firewalls

*Previous experience with DSL and Ethernet diagnostics and fault management

*ITIL v3 certified

With a salary on offer of up to £33,000 this is an exciting time to join a growing organisation within their brand new offices.

To be considered for this opportunity, apply with your most up to date CV today, or contact Vicci for more information on 0121 214 6198, [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: