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Service Engineer
Premium Job From Candidate Source Ltd
Recruiter: Candidate Source Ltd
Listed on: 2nd September
Location: Reading
Salary/Rate: £30,000 - £30,000
Type: Permanent
Start Date: 2019-09-09
Reference: 0855TW0209
Contact Name: Amy Kelly

Established in 2000, this company is a Specialist Integrator of Next Generation Technology, working in areas of networking and security based in Theale, near Reading. 

Incredibly, more than half the companies on the Fortune 500 in the year 2000 have gone from the list today, because they didn’t embrace digital transformation.  This company helps its customers avoid that fate by acting as a catalyst for change.  It scours the market for compelling new technologies that give them a competitive advantage and offers a wide range of services from design through management for the full Lifecyle of that technology.  This allows customers to quickly adopt new tech, often as a service and with minimal risk.  As a specialist integrator with global reach, this company knows what it’s doing! 

The ultimate aim is to provide ridiculously good service to customers around the globe and help them be agile and innovative, by ensuring they have the technology to support that. 

Core values of Accountability, Growth, Respect, Integrity, Commitment to Excellence, Employee Wellbeing and Corporate Social Responsibility provide the foundation to everything it does, and the funding of annual African school building projects is just one demonstration of this.  The most recent project gave employees the opportunity to go out to Madagascar and participate in the building project.  Monthly team lunches are held, and employees given the chance to recognise and reward colleagues.  Top performers are rewarded with trips abroad.  

The company has around 100 people and serves over 1500 customers across 40 countries from offices in the USA, UK, Australia and France. 

Staff are likeable, passionate and driven, so if that sounds like you then please apply to find out what working here is really like.

The company is now seeking a Service Engineer to provide post sales technical support and service to customers.

Reporting to the Service Desk Manager, you will be required to:

  • Provide first and second line support for customers.
  • Liaise with vendor and distributor support teams to resolve issues.
  • Pre-configure, install and base configure customer systems.
  • Advise and undertake customer upgrades and configuration changes.
  • Collaborate with other departments to ensure maximum performance of networks, smooth operation of technical issues.
  • Attend occasional customer review meetings, write reports and complete actions within the managed service environment.

To be successful in this role, you will need/need to be:

  • Demonstrable experience of providing technical support in a service desk environment.
  • Networking knowledge or CCNA routing and switching is desirable.
  • An understanding of network management and network infrastructure technologies.
  • Educated to "A level" standard.
  • Strong relationship management skills and excellent interpersonal / communication skills.
  • Analytical and logical with great problem-solving skills.
  • Organised and efficient.
  • Enthusiastic, helpful, curious, open minded and driven.

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