Technical Team Leader - Networks


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

29th August 2019

Location

Birmingham

Salary/Rate

£45000 - £55000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Technical Team Leader - Networks

Network Engineer / Team Leadership / Cisco Networking / Birmingham

My client, a market leading, global technology company is looking for a Technical Team Leader - Networks to join them in their Birmingham offices. This role would suit an experienced Team Leader or a Senior Engineer looking to step into management.

As the Technical Team Leader - Networks you will provide day-to-day supervision of the UK Network Delivery Team and hands-on technical resolution of incidents and services requests to ensure quality, productivity, and availability objectives are met.

Key responsibilities:

*To ensure that all operational delivery tasks are managed to customer service level agreements and constantly seek ways to improve the service to the customer.

*Monitor incident and serviced request queues to ensure that they are being acted on in line with client service level agreements.

*To monitor adherence to technical and quality standards for all team activities including client specific change control procedures.

*To ensure effective staff scheduling to cover hours of contracted service.

*Adhere to company working practises and policies.

*Report activities on a monthly basis against all business targets/objectives/service levels

*Monitor team performance and identify and implement areas for action.

*Build and maintain a co-operative and supportive team environment within the Infrastructure Services Support.

*Ensures effective implementation of Company and Business Line policies and procedures.

*Understand service cost drivers and optimise resources to streamline cost base to strive for profitable service delivery.

Key skills and experience required:

*Experienced Team Leader or aspirations to be a Team Leader / Manager

*In depth knowledge and problem solving experience of Cisco products

*Strong Layer 2 & 3 Networking Skills

*Strong skills in Cisco Data Center (Nexus, UCS, and /or Virtualization), Cisco Security and/ or Cisco Unified Communications (Call Manager, Unity, IPCC Express, etc.) technologies.

*Commercial knowledge - resource requirements, estimating and contractual awareness.

*To be able to demonstrate experience in managing service delivery to clients in full scope of networks infrastructure.

*Able to produce high quality documentation in an agreed format.

This is an excellent opportunity to join an established, global company during an exciting period of growth. The salary is £45,000-£55,000 plus a great company benefits package including; bonus scheme, health care, childcare vouchers, matched pension up to 6% and many more!

Please apply ASAP to be considered!

Network Engineer / Team Leadership / Cisco Networking / Birmingham

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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