Purpose of the Role
The Project Manager is responsible for the end to end delivery of the project (s) scope within time, cost, quality and management of the associated risk profile. They are also responsible for the monitoring of performance of their team when applicable. The project scale, complexity and criticality and/or the
number of projects that a single Project Manager is accountable for increases as a Project Manager becomes more senior and skilled.
What does this role holder do (Accountabilities)
- Prepares and takes ownership for all project plans/controls and resource plans, progress reporting on plans/controls and resource requirements and ensures the plan is in line with any wider programme plans/controls.
- Identifies, tracks, manages and mitigates any project Risks, Assumptions, Issues and Dependencies.
- Leads and defines a Project Initiation Document (PID) ensuring that the solution clearly supports and is aligned to the company’s strategic goals.
- Analyses Problem & Opportunity Statements and prepares estimates for approval. Supports the creation of a Financial Business Case.
- Tracks and reports on project costs and ensures the project is completed within allotted budgets.
- Ensures that all project deliverables satisfy the requirements and that they adhere to the agreed Governance Framework.
- Builds and maintains a positive working relationship with Stakeholders across multiple franchises and functions and at different levels of hierarchy, including respective Technology or Business Project Managers.
- Ensures that services or products required for project delivery are acquired to schedule and are of high quality.
- Tracks, reports and realises project benefits and takes necessary action required if benefits are affected by changes using a consistent approach. (Benefits tracking does not apply to Technology Project Managers).
- Manages a project via the relevant CLIENT framework - e.g. according to CLIENT P3M (Portfolio, Programme, Project and Resource Management) or MyProject delivery process (which is aligned to the RIBA; Royal Institute for British Architects stages), Choice Cultural Change Management methodology.
- Manages the implementation of the architecture outcomes so that the design and components are in line with the Bank's approved repositories of information this includes use of standard catalogues, models, inventories and patterns.
- Ensures that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.
- Empowers and leads a team (often in multiple geographies) through the project lifecycle, sets team member objectives, carries out regular 1:1s and, where applicable, formal appraisals alongside CLIENT' Performance Management Framework. Supports capability development and ensures succession plans are in place.
- Leads a team of external suppliers (Professional Services and Contractors), working closely with Supply Chain Services for the appropriate supplier selection from our framework and performance managing via established KPI’s.
More senior Project Managers:
- Delivers larger, more complex and/or more critical projects or multiple smaller projects.
- Is accountable for the creation of the financial business case where one is applicable.
People & Leadership - Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement and development of skills:
- Display behaviours in line with Our Standards and Our Values
- Improve team and customer performance by actively driving the adoption of Determined to Lead and Core Service Behaviours tools and techniques
- Drive and support the plans to improve engagement within the unit / function e.g.: communication, employee wellbeing, corporate & social responsibility
- Manage the team ensuring all people processes and policies are adhered to e.g. performance management, absence & leave etc.
- Identify opportunities to develop staff in line with the Talent and Skills frameworks, delivering effective succession and capability planning across the unit / function
- Complete all mandatory training/accreditations as applicable to your role and ensure your team have completed as required
Conduct and Risk
- Comply with Our Code, all CLIENT policies, ‘How we manage CLIENT’, and if applicable ‘How we manage our Business’, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the ‘Yes’ check to guide and support decision-making.
- Proactive identification and effective management and/or escalation of conduct risk to deliver key customer outcomes.
- Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD
Knowledge and experience
CLIENT Change Framework (P3M)
- An appropriate Project Management qualification (e.g. Prince 2, Agile)
- Proven change management experience
- Experience of delivering strategic projects that support the business strategy and its growth agenda
Project Managers working in Technology:
- Experience of delivering project management in a Technology/IT function
Property Project Managers/ Move Managers:
- Experienced in the MyProject system and delivery process (aligned to Royal Institute for British Architects (RIBA) stages, industry recognised for property project management). Also holds a CSCS; Construction Skills Certification Card with the CITB Health, Safety and Environment test.
- An appropriate Property Professional Qualification (e.g. RICS) or Project Management Qualification (via APM) with property project delivery experience.
Choice Project Managers:
- Detailed knowledge and/or experience of Choice Cultural Change Management
- Knowledge of flexible working environments and strategies
- Translate specialised data, buildings and built environment information, utilisation, the technology infrastructure landscape, building limiters and HR
Policy framework to support occupation strategies
What are the skills needed to do the role?
Planning, Tracking, Reporting & Governance
Project Planning and Control
Project RAID Management
Project Scope Management
Financial & Resourcing Management
Project Benefits Tracking
Project Business Case Management
Project Cost Management
Project Stakeholder Management
Project Procurement Management
Change, Design & Methodology
Project Lifecycle Management