1st Line IT Support Advisor
Recruiter
webrecruit
Listed on
22nd August 2019
Location
Norwich
Salary/Rate
£20000 - £20000
Salary Notes
£Competitive Plus Benefits
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
1st Line IT Support AdvisorNorwich, Norfolk
£Competitive Plus Benefits (see below)
Established in 2005, our client provides research, insight and intelligence on the UK energy market. They now have over 250 customers and are regarded as the market leader in their area.
Our client's services are valued by a wide range of businesses and their original research has been cited in the national press and is regularly referenced by front bench politicians.
They are now looking for a 1st Line IT Support Advisor to join them and support office and remote staff IT requests.
Reporting to, and working closely with, the IT Manager, you will:
- Provide technical support when requested and deploy new equipment
- Liaise with our client's outsourced support company, escalating issues to them if needed
- Plan projects
- Maintain and support all company computers, telephones and printers
- Document support queries in the helpdesk system
Interested?
To join our client as a 1st Line IT Support Advisor, you will need:
- At least six months' experience in a similar IT role
- A relevant IT qualification, such as a CompTIA or Microsoft Certification
- A good understanding of standard business software
- An understanding or exposure to PC hardware
- Knowledge of asset management
- A friendly and patient telephone manner
- A commitment to providing a high-quality, customer focused service
Our client would like to hear from you if you've worked as a Service Desk Technician, IT Support Technician, Technical Support Advisor, 1st Line Support Technician, Helpdesk Technician, IT Support Analyst or IT Helpdesk Analyst.
What are the benefits?
- Life assurance (4x base salary)
- Private Health Insurance (after qualifying period)
- Contributory pension scheme
- Discretionary bonus scheme (after qualifying period)
- Access to a benefits portal
- Family friendly policies
- 25 days' holiday plus Bank Holidays
- Support the day-to-day running of a successful business
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're seeking your next step as a 1st Line IT Support Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Working hours: 37.5 hours per week, Monday - Friday
