Service Operations Manager

This job has now expired please search on the home page to find live IT Jobs.

A well established premium financial service provider is looking for an experienced and talented Service Operations Manager to join them at their offices just outside York. They are looking for someone to help strengthen their service delivery and network infrastructure. It's an exciting time to join the company, which has got many IT transformation and development projects in the pipeline.

As Service Operations Manager you will be responsible for implementing and maintaining the general IT systems, network and telecoms infrastructure.

SERVICE OPERATIONS MANAGER DUTIES

The Service Operations Manager role will include the following duties and responsibilities:

*Providing specialist advice on all IT systems, network and telecoms infrastructure management issues.

*Implement, manage and support IT infrastructure: compute, storage, networking, firewalls, telephony, physical & virtual infrastructure, software

*Identifying problems, evaluating trends and anticipating requirements.

*Undertaking project management: configuration best practice and deadlines, production / implementation management.

*Drive continuous improvement and stability in charge, incident, problem, release and configuration management processes striving to ITIL, ISO2000 and ISO27001/2 standards

*Coordinating the Network & Operations team and allocating resources in line with business strategy and objectives.

*Drawing up technical and support manuals and ensuring all processes are documented fully in line with the business continuity plans.

*Maintaining appropriate disaster recovery plans for all services and data.

*Introducing and improving security within the business network and infrastructure.

*Reviewing computing facilities periodically and advising on potential upgrades of hardware/software.

*Ensure all IT systems, network and telecoms infrastructure operations tasks including backups are performed timely and create & maintain system documentation & DR procedures and perform scheduled testing

*Managing BACS / Servebase / Xerox systems, communications and updates etc.

*First point of contact with external IT suppliers.

*Administering contract arrangements/invoicing with suppliers and ensuring compliance with ELICO's Outsourcing Policy (including undertaking appropriate due diligence).

*Monitoring productivity of individuals of the Network & Operations department as a whole.

SERVICE OPERATIONS MANAGER SKILLS AND EXPERIENCE

We are looking for someone with a strong background in project or service delivery management, with a minimum of 3 years experience:

*Desktop PCs & Laptop hardware configuration and setup

*Windows operating systems (Windows 10 / 7)

*Server hardware configuration and management

*Windows Server operating systems (2003, 2008, 2012 & 2016)

*Firewall management and configurations

*Telecom/VoIP systems configuration and management

*Active Directory support and management including Group Policy

*Distributed file system (DFS), DHCP, DNS, IIS

*Virtualisation technologies including VMware vSphere & Hyper-V, installation and support

*Backup technologies (ideally Veeam) o TCP/IP networking. LAN / WAN technologies including wireless

*Experience installing & managing Cisco switches

*Cloud Technologies; Microsoft 365, Office 365, Skype For Business

*Remote Desktop Services installation and support

*ITIL Service framework and Change Management practices

*Flexible; dealing with all areas and different types of work and problems.

*Ability to understand and interpret emerging IT technologies and integrate them into the business environment.

*Managing operational budgets.

*Managing IT support team members.

*Excellent project management skills.

*Analytical ability to analyse raw data, draw conclusions and develop actionable recommendations.

Most important is that you are a talented and passionate Service Operations Manager with the desire to own and drive some genuinely exciting projects.

This is a great opportunity to join a leading financial service provider and lead development projects during an exciting time of transformation and change. For more information or to apply please respond to this ad, or call Will on 0113 218 6830. Please note

BENEFITS

*Up to 33 days' holiday including bank holidays plus long-service increase.

*Great flexi-time arrangement available

*Government work place pension

*On Site Gym

*Free parking and hot drinks

*Free work wear

*On site crèche

*Staff Discount

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement