IT Support Technician / Permanent / Cambridge
Recruiter
Real Time Recruitment
Listed on
16th August 2019
Location
Cambridge
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Real Time Recruitment Solutions https://www.rtrs.co.uk Job Description - IST Support TechnicianLocation - Cambridge
Type - Permanent staff
Location Cambridge
Salary - £'s competitive + benefits package
Industry - Electronic Manufacturing
Description
The IST Support Technician's role is to support and maintain the in-house computer systems, desktops and peripherals and end users via the IT Service Desk. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot user problems in a timely and accurate fashion, and provide end user training and assistance where required.
Responsibilities
Strategy / Planning
Assist in capacity planning for meeting future desktop hardware needs.
Accurately document instances of hardware failure, repair, installation, and removal.
Support development and implementation of new computer projects and new hardware installations.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
Acquisition / Deployment
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Define technical specifications for purchase of PCs, networking hardware and related products.
Operational Management
Work with end users to deliver required PC service levels.
Liaise with, and provide training and support to, end users and staff on computer operations and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, and/or e-mails, Service Desk Tickets regarding PC and/or hardware problems.
Maintain inventory of all IT Assets.
Monitor and test PC performance and provide PC performance statistics and reports.
Construct, install, and test customized configurations based on various platforms and operating systems.
If necessary, liaise with third-party support and PC equipment vendors.
Ensure that Client-side Endpoint protection is active and applied to all workstations at all times.
Ensure that Client-side patching is active and up to date across all workstations at all times.
Position Requirements
Formal Education / Certification
Formal qualification in IT or Computing would be an advantage.
Knowledge / Exp
Good technical knowledge of network and PC hardware.
Hands-on hardware troubleshooting knowledge .
Exp with Microsoft Office 2013/2016
Good understanding of Microsoft computer Operating Systems
Good understanding of networking principals, including TCP/IP.
Working technical knowledge of current network protocols / operating systems.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Personal Attributes
Effective interpersonal skills and relationship-building skills.
Understanding of the organization's goals and objectives.
Self-motivated.
Keen attention to detail.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
Strong customer-service orientation.
Work Conditions
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
Urgent requirement, send cv for an immediate response !
Electronics Hardware Engineering
2019-08-15
