Senior Service Desk Engineer

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Job Title: Senior Service Desk Engineer - 2nd/3rd LineLocation: LeedsSalary: Up to £28k DOEJob type: Permanent, Full timeThe company are currently looking for a talented Service Desk Engineer to join them in their office in Leeds and be a part of a leading and fast growing IT Solutions and Managed Service Provider.They offer a wide spectrum of managed IT products and services including full Service Desk IT support, Cloud Infrastructure, Security & Compliance, Network Infrastructure, Project Management and Professional Services.The Role:You'll be acting as the lead engineer on the Service Desk and the primary escalation point. In addition you'll be involved with field based work and acting as a conduit between the service desk and the 3rd line engineers.Key Responsibilities:Communicating technical issues to a non-technical audienceWorking through Service Desk tickets, quickly identifying and addressing key issuesTaking calls and emails from customers and resolving their IT issues quickly and calmlyRemotely monitoring customer backups and infrastructure status, to maximise up-timeProviding a positive technical support experience, both internally & externallyAssisting the 3rd Line Engineering Team in the delivery of Professional Service projectsBuilding strong relationships through effective methods of communicationIdentifying and working towards service improvementsKeeping documentation up to dateAssessing, prioritising and managing workload ensuring business goals are achievedThe Candidate:Experience/Qualifications2+ years' experience in IT Support or an IT Project Team with proven experience at a 2nd/3rd line level, preferably with an established MSPMust have a full drivers license and access to a vehicleExperience with Mac is desirableExcellent working knowledge of Windows Server 2008 to 2016Exchange server 2008 to 2016 experienceWorking knowledge of Virtual Servers, VMWare or Hyper-V, SharePointExcellent working knowledge of Office 365 and Active DirectoryGood knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANsMCSE/MCITP Enterprise or Server AdministratorKnowledge of VOIPExperience of Server / Workstation hardware (Upgrade/Migration/Rollout)Mobile technologies - Android / iOSTraining and Development is at the heart of their culture and a plan will be put in place to fill those gaps in your knowledge.Benefits:In return for your positive attitude and dedication to customer service, you'll get:A good salary25 days holidayTraining support, with individual Training & Development planDegree of flexibility unheard of in bigger MSPsPensionFree parkingThe odd free lunch!Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; 3rd Line Technical Consultant, 3rd Line Support Technician, Support Engineer, 3rd IT Line Engineer, IT Engineer, Senior Technician, 3rd Line Senior Engineer, Senior I.T., Desktop Support, IT Support Engineer, Service Desk Engineer, IT Service Desk, IT Technician, IT Support Advisor, IT Support, IT Desktop Support, IT Technician, IT Helpdesk, IT Desktop Support Technician, MS Office, Windows Server, Support Engineer may also be considered for this role.