NOC Systems Technician / Infrastructure Engineer

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Job Title: NOC Systems TechnicianLocation: Hemel HempsteadSalary: £25,000 + shift allowance excellent benefits and superb working environmentJob Type: Full Time, Permanent (37.5 hours per week)The Company is an established technology company based in Hemel Hempstead, providing some of the largest businesses in the UK and internationally with customer service and payment solutions using speech, SMS, web and mobile apps. Their solutions help organisations meet the challenges of engaging customers online and over the phone. Their software removes the pressure of inbound calls on contact centres.A new opportunity has arisen within the Technical Support Team. They are looking for a NOC IT Support Technician to join their dynamic team of support technicians who manage the day to day operations of their platforms 24/7, including first line support of Linux systems.These servers provide a mixture of critical functions including Application, Web and DB within a busy PCI hosting environment. The position requires someone with a rounded skill set across multiple technical disciplines as well as excellent communication skills to add to the existing team.Their Culture:They have created a collaborative working environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.Key responsibilities:1st line contact point for Network Operations Centre (NOC), working across 5 shiftsManage incident tickets in line with SLAs and respond to client's requestsBe responsible for resolution and communication by working with wider teams through to closureLiaise with clients and other business groupsManage service deployments across the platformUse and implement administration and monitoring toolsBasic day to day maintenance of serversAssisting with security audits of the serversOther administration duties within the department as requiredYour Primary areas of interaction:ClientsInformation Technology TeamProject ManagersDevelopersKey Requirements:Experience working within an ITIL frameworkExperience of commercial systems administration, preferably in large hosting businessGood problems analysis and solving skillsExcellent working practices and communications skillsExcellent attention to detailApproachable, adaptable and results drivenExperience operating from a ticket queueAbility to work autonomously1-2 years' experience administering LinuxNetworking skillsA working knowledge of ITILKnowledge of GDPR and working practicesCompany benefits25 days holiday and increases with serviceExcellent Share Incentive SchemeLife insuranceSimply Health schemeAccess to group Bupa membership schemePension schemeDiscretionary annual bonusEmployee Recognition schemesFree tea, coffee, fresh fruit and snacksRelaxation floor (lunch area, quiet room, pool table, Xbox)Well-being initiatives, such as in-house Reflexology and Sports MassageDiscounted offersTeam days and Volunteering eventsChristmas & summer company eventsFocused on education and training (conference attendance, higher education sponsorship)Thinking and DrinkingWorking Hours:Between hours of 6am to 10pm Monday to Friday Total hours 37.5 per weekOn Call rotation providing 24-hour call support. (Overtime and travelling is a requirement of this position)Please click the APPLY button to send your CV & Cover Letter for this role.Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, Windows Server Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, Server Support Technician, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, 2nd Line Linux Engineer, Network Project Engineer, IT Network Engineer, Technical Support, Technical Support Technician, Network Engineer, SQL Database Administrator, Technical Infrastructure Engineer, Linux Server Administrator, Linux Systems Administrator, Network Solutions Engineer, IT Network Support Engineer, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, CCIE, CCNA, CCNP, IT Systems Support will also be considered for this role.