Online since 1999 | 10,121 IT Jobs Live NOW
1st Line Support Engineer / ICT Support Officer / IT Helpdesk
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 13th August
Location: Walsall
Salary/Rate: £20143 - £23600
Type: Permanent
Start Date: ASAP
Reference: WALC-48_1565696825
Contact Name: Bluetown Online

This job has now expired please search on the home page to find live IT Jobs.

Job Title: ICT Support OfficersLocation: WalsallSalary: £20,143 - £23,600 per annumJob Type: Full Time, Permanent (37 hours per week, covering shift patterns between 0745 and 1730)Closing date: 8th Sep 2019Are you an excellent communicator?Do you have highly developed customer service skills?Can you ask the right questions and record the facts?Do you enjoy solving problems and helping people?Have you worked in an IT Customer Services Team previously?If you can answer "yes" to the above questions and have the desire and commitment to work in a busy ICT Customer Service Desk this may be the opportunity you have been looking for.There are currently three permanent vacancies for 1st Line Support Officers within the ICT Customer Services Team and this may increase as their recruitment progresses.Job Duties:To provide day to day support to Service Desk team members and customers of ICTTo ensure service performance is within established parametersTo oversee and monitor the handover of calls between support teams and third party suppliersTo provide assistance to the Service Desk Lead Officers and/or 2nd Line Senior Officer and to deputise for them as requiredHandle customer complaints, recording issues and ensuring problems are resolved in a timely mannerResolve support issues and provide guidance to customers on more complex resolutionsEnsure all incidents are appropriately recorded and updated in the Council's Service Desk systemAssist in collating reporting information required by Service Desk Lead Officers in line with the reporting scheduleMaintain a knowledge/learning base for team developmentAssist with the maintenance and adaptation of RMSEnsure the build room is maintained as a secure environmentEnsure stock levels for the team are managed appropriatelyKey Requirements:Experience using and maintaining service desk softwareExperience of working in ICT Service Desk OperationExperience of supervising multi-skilled peopleVision and commitment to achieving excellence in service provisionKnowledge of emerging trends in technologies and best practice in local governmentAble to evaluate options and advise a sound business resolutionAble to work in a structured way with skillsProactive, hardworking, self-motivated and enthusiastic approach to workExcellent verbal communication skillsComputer literate (Word, Excel, Windows, General Ledger etc.) and to be aware of how ICT systems can be used to maximise support and streamline processesAble to evidence commitment to continuing personal and professional developmentAn awareness of and commitment to EqualitiesKnowledge of ITILFor this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).Please click on the APPLY button to complete your application at the Company's careers page.Candidates with experience of: Desktop Support Engineer, Cloud Support Engineer, Technical Support Specialist, Technical Consultant, Linux, Azure, Technical Support Engineer, Cloud Engineer, Linux Support Engineer, 1st Line Technical Support, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Customer Support Advisor may also be considered for this role.