Service Desk Analyst

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My client based in Glasgow are looking for a Service Desk Analyst on an intial 3 month contract (with potential to extend).

You will be working in a busy team of which you will be acting as a first point of contact for all issues that arise, via phone and email.

You will

* Provide IT support, both during business and out of hours support

*Investigate, troubleshoot and solve a range of IT issues

*Maintain hardware and software systems throughout your region

*Support the day-to-day running of the Administration department

* Ensure all Head office equipment is installed correctly and working as it should be

* Investigate, troubleshoot and solve a range of IT issues

With experience of Office 365, Office 2013/2016, Apple Mac and Windows 8/10, You must have

*A positive, customer facing proactive manner

*Excellent communication and organisational skills

*Self-initiative and the drive to provide great service

*An in-depth understanding of IT systems (servers, networks and printing devices)

*Experience of administering and maintaining databases

*A committed, can-do attitude

*Previous experience of providing first-line support

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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