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Technical Support Coordinator
Premium Job From Recruitment Genius
Recruiter: Recruitment Genius
Listed on: 9th August
Location: Manchester
Salary/Rate: £20,000 - £23,000
Type: Permanent
Start Date:
Reference: 00097380_1565346768
Contact Name: Recruitment Genius Ltd

This is an exciting opportunity to join a software house that has developed an energy and devices management framework. They build software partnerships, providing customised solutions based on their product to meet the needs of a business. On a smaller scale, the software is also used by Energy Managers and Bureau providers.

They are a small company with a large and growing client base, which creates a busy working environment. The UK office is based outside Manchester city centre, easily accessible from multiple forms of transport, and has a professional but friendly atmosphere.

Responsibilities:

- Answering enquiries from clients relating to their system via phone and email

- Liaising and maintaining Service Desk tickets - direct experience of a Service Desk is preferred

- Seeing tickets through from open to close, and ensuring that customers are kept up to date

- Working with the development team to ensure continuous improvement of their product(s) via continuous testing and feature requests

- With on the job training, you will quickly become self-sufficient in troubleshooting and resolving customer technical enquiries

Skills & Experience:

- Microsoft Office experience, with Microsoft Excel proficiency

- Experience of software support and troubleshooting

- Confident and professional phone & email manner

- Excellent time management, ability to manage multiple issues

- Attention to detail and problem solving skills

- To work as part of the team and individually

- Ability to build relationships with clients

- Open to occasional travel for face to face meetings with clients

Benefits:

- Car Parking

- Pension Contributions

- Flexible Working Hours (after probation)

- Manchester Science Parks, off Oxford Road

- On site parking and great public transport links

- Opportunity to grow with a dynamic, growing company

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