Technical Support Coordinator

This job has now expired please search on the home page to find live IT Jobs.

This is an exciting opportunity to join a software house that has developed an energy and devices management framework. They build software partnerships, providing customised solutions based on their product to meet the needs of a business. On a smaller scale, the software is also used by Energy Managers and Bureau providers.

They are a small company with a large and growing client base, which creates a busy working environment. The UK office is based outside Manchester city centre, easily accessible from multiple forms of transport, and has a professional but friendly atmosphere.

Responsibilities:

- Answering enquiries from clients relating to their system via phone and email

- Liaising and maintaining Service Desk tickets - direct experience of a Service Desk is preferred

- Seeing tickets through from open to close, and ensuring that customers are kept up to date

- Working with the development team to ensure continuous improvement of their product(s) via continuous testing and feature requests

- With on the job training, you will quickly become self-sufficient in troubleshooting and resolving customer technical enquiries

Skills & Experience:

- Microsoft Office experience, with Microsoft Excel proficiency

- Experience of software support and troubleshooting

- Confident and professional phone & email manner

- Excellent time management, ability to manage multiple issues

- Attention to detail and problem solving skills