Service Delivery Lead

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Service Delivery Lead

Would you like to Support the MOD and Royal Navy by helping to deliver the Combat Systems Trials Programme using Service Management expertise to enable the Operation and Use of the Shared Infrastructure on Type 26 Frigates? We currently have a vacancy for a Service Delivery Lead at our site in Portsdown Technology Park.

As a Service Delivery Lead, you will be providing delivery, change, service asset and configuration management capabilities in support of the Integration Trials Team enabling the Land Based Integration Facility (LBIF) Service to operate at the required functional state.

The Land Based Integration facility (LBIF) will deliver functional integration, performance de-risking and nominated formal assurance and acceptance activities and is based at Portsdown Technology Park near Portsmouth. This role will focus on the Type 26 Frigate integrating and testing of the Local infrastructure and systems that have been created.

This role will be based at Portsdown Technology Park - However, travel will be required to our Scotstoun & Filton sites, on board ships and suppliers premises as necessary.

Your main responsibilities as a Service Delivery Lead will involve:

Delivering the LBIF local Service Desk, that will include processing and implementation of Requests for Change, Service Requests, Incident and Service Improvement Reports.

Acting as the Process Owner for the relevant processes within the Service Management regime.

Providing the current LBIF Build State and update of the LBIF Configuration Management Database.

Maintaining the Definitive Media Library and its artefacts.

Your skills and qualifications: Essential:

In depth knowledge of Information Technology Infrastructure Library (ITIL)® based service management at ITIL Expert level or working towards it.

Extensive service management experience in a fast paced, operationally intensive, networked environment operating under an ITIL based regime

Knowledge of ITIL based Service Management (SM) toolsets, ideally including JIRA Service Desk, BMC Remedy

Desirable:

Background in military or Civil Service role with defence experience

What we're looking for in you:

You will be a strong communicator able to engage with a range of stakeholders to forge partnerships and influence customer expectations. You will also have excellent attention to detail and flexibility to work to changing deadlines.

Location: Portsdown Technology Park - Portsmouth

Salary: Competitive

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries

Combat Systems

We design, develop, integrate and provide through-life support to naval combat systems that enable navies to protect nations. Vital information from ship sensors such as radar and sonar, are captured through our core product, the Combat Management System. This advanced technological capability allows ships crews to rapidly respond to potentially life threatening situations.

In using this cutting-edge technology, we are at the forefront of defence system integration. Our products feature across the Royal Navy's surface fleet aboard Type 23 frigates, Type 45 destroyers and Queen Elizabeth Class aircraft carriers. The new Type 26 Global Combat Ships, under construction by BAE Systems in Glasgow, will also use the next generation of our combat systems.

We offer significant opportunities for committed employees to learn and develop with us. The health and well-being of our employees matters to us and that's why we offer the flexibility for you to do what's important to you, whether that's part time hours, job sharing, home working, or simply the ability to flex your start and stop times. Where practical, we'll support a working pattern that suits your lifestyle and helps you reach your full potential.

Attracting and retaining the sharpest minds is essential for a globally competitive UK naval engineering business. BAE Systems is an equal opportunities employer and our aim is to recruit the very best talent and we welcome applications from a diverse range of people, from all backgrounds, with many different skills, experience and perspectives. Please note we will not use any personal information relating to your background at any stage of the application process.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.