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2nd Line Support Engineer / IT Support Engineer
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 1st August
Location: Wooburn Green
Salary/Rate: £32000 - £32000
Type: Permanent
Start Date: ASAP
Reference: CSTL-01_1564676413_expired
Contact Name: Bluetown Online

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Job Title: 2nd Line Support EngineerLocation: Wooburn GreenSalary: CompetitiveJob type: Permanent, Full timeThe Company provides IT support services to over 350 clients ranging from small businesses, up to nationwide corporates. Their clients include well-known companies as well as education organisations and over twenty charities. They've built their success on providing the highest level of service to form productive long lasting partnerships.They're currently going through a strong period of growth and looking for great people to join the fantastic team in Wooburn Green. They work exceptionally hard in a rewarding and fun environment.Candidates must have excellent customer service and troubleshooting skills. A real passion for technology and support are essential.This is a great opportunity to join a growing organisation with opportunities for progression and training.The Role:Provide 2nd line remote support and solutions to clientsWork alongside Professional Services and Service Delivery teams fixing issuesSupport and consult with 1st Line team as an escalation pointInvolvement with technical handovers from Professional Services team to helpdeskHandle VIP support requestsLiaise on behalf of clients to 3rd partiesThe Candidate:The candidate should have experience in some of the following:Windows SBS 2008/11, Server 2012 R2, Server 2016, Server 2019Microsoft Exchange, Office 365, Active Directory SyncActive Directory, Group Policy Management, Print ManagementDNS and DHCP networking experienceRemote Desktop Services - Dell Hardware (Desktops, Laptops, Servers and iDrac)Dell Hardware (Servers, SAN and iDrac)Troubleshooting advanced networking issues across firewalls/routers, wireless access points and switchesIdeally experience working for an MSPYou should be able to demonstrate the following:Strong customer service skillsExcellent telephone manner, written English and communication skillsAbility to prioritise case load and manage time effectivelyProactive approach to improving the quality of service providedRemaining calm and focussed under pressureFantastic problem solver able to think outside the boxWhat's on offer:Competitive salary based on qualifications and experienceIncentivised trainingContributory pension schemeSavings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurantsPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.