Deskside Support Engineer (SCCM, WYSE)


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

1st August 2019

Location

Darlington

Salary/Rate

£14 - £14

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Deskside Engineer (SCCM, WYSE)Darlington3+ Months An exciting opportunity has arisen for an experienced Deskside Engineer to join global telecoms organisation in Darlington. Role overviewThis is a fantastic opportunity to join an established company and the successful candidate will be working alongside a team of other deskside engineers, working in a fast paced environment.To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.Working either within a team on site or as the single point of contact for site.To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.To install or re-install any applications onto PCs in line with installation procedures.To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.To manage hardware repair through the customer defined warranty routes.Open tickets and work with service desk where required including any external support parties for hardware equipment failures or software related issues.To update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations. Where no call management system exists, a spreadsheet or other means will be made available.Key skills for this roleCandidates should have at least 3 years Desk Side experienceWorking Experience and knowledge of Windows XP, Windows 7, Office 2000/2003Strong product related technical backgroundProven SCCM and WYSE systems knowledgeWorking Experience of manual installations, handovers user end-trainingVPN/Wireless knowledgeCapable of working to SLA'sProvision of on-site support for maintenance callsAct as a focal point for all work being undertaken in specific areasTo work as a member of the team to provide the most effective method of service deliveryKnowledge of basic printer maintenanceKey CompetenciesThe client are interested in speaking with candidates who can demonstrate experience of the following;Established skills in specific productsCandidates should have Proven product related technical skillsApproachable and willing to approachExcellent customer facing skillsVIP/Executive supportPatience/tact and diplomacyAttention to detailProblem managementLateral multi-tasking abilityAbility to make quick, accurate, decisive decisions in order for service delivery to meet SLA'sAbility to work under pressure as an individual or within a team

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