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Service Desk Manager
Premium Job From Careers and Enterprise Company
Recruiter: Careers and Enterprise Company
Listed on: 30th July
Location: London
Salary/Rate: £30,000 - £36,000
Type: Permanent
Start Date: ASAP
Reference: CSM1
Contact Name: Careers and Enterprise Company

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To apply, please submit a CV and a covering letter (no more than 2 sides of A4). Please be aware applications with no supporting cover letter will not be considered.

The Careers & Enterprise Company was established in 2015 to help link schools and colleges to employers, in order to increase employer engagement for young people. Our mission is to prepare and inspire young people for the fast-changing world of work.

This is an exciting time at The Careers & Enterprise Company. During our first three years, we have worked with Local Enterprise Partnerships to build a national network which now links 2,000 schools and colleges to employers. We have also funded 150 programmes to provide high-quality employer engagement activities to young people where they are needed most.

Role Summary

As our Service Desk Manager, you will provide friendly, effective and efficient support to a complex set of stakeholders who operate across the country. You will guide those stakeholders through their questions step by step, as we have users with varying levels of digital competency. You will enjoy using Jira Service Desk, hopping on our telephone line, and answering email—hearing you've made our users happy will make your day.

Problem-solving, patience, and empathy are your bread and butter. You will get to the bottom of what a user wants quickly, even when given limited information. You will also help escalate queries that may be bugs in our systems; you will need to reproduce the steps that lead to this issue within our software before escalating to a Product Owner.

We have a diverse software suite with wide-ranging functionality, so you will never be bored. Some of our tools are behind a registration wall while some are not. Some of our tools are aimed at school administrators while others are aimed at employers. Some of our tools have multiple versions that we support. We also have a lot of user roles with different permissions and views within the tools.

Are you up for the challenge of providing first-rate support with patience and enthusiasm?

Do you want to learn how a complex set of software tools work together—and where they fail? Apply now.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please submit a CV and a covering letter (no more than 2 sides of A4). Please be aware applications with no supporting cover letter will not be considered.

Closing date: Wednesday 14th August 2019
1st stage interviews: Tuesday 20th/Wednesday 21st August 2019
2nd stage interviews: Tuesday 27th August 2019