Senior Service Desk Engineer

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Senior Service Desk Engineer | circa 33,000 | Nr Guildford

Jonothan Bosworth Recruitment Specialists are working on an exciting opportunity - a dual based role acting as a 2nd Line Support Engineer and Assistant Team Leader of a Service Desk, comprising of 12 engineers. This is the perfect opportunity for someone looking to focus their career path on team leadership and management. 

The successful candidate will have a 70/30 split with 70% of their time focused on 2nd line responsibilities providing an escalation point for 1st line engineers and assistance with major incidents. The remaining 30% will focus on queue management, ensuring all tickets are updated at regular intervals and progressed through to resolution, and meeting contractual SLAs. If you have excellent communication and problem-solving skills, with the ability to communicate technical information in a clear and understandable manner to non-technical users, please apply today.

THE BASICS:

If you can identify potential security incidents or major incidents with a wide scope of impact, as well as produce documentation and knowledge-based articles where required, wed like to hear from you.

Engineers who are confident enough to provide on-site support and act as an escalation point for 1st line engineers and act as the stand-in leader in the absence of the Service Desk Team Leader will be highly desired.

THE TECHNICAL STUFF:

If you have experience supporting Windows operating systems (Windows 7/10), Microsoft Office applications and administrating Office 365 wed like to talk to you. Engineers / Analysts with demonstrable hands on experience of imaging laptops and dealing with hardware fault diagnosis should apply.

THE DESIRABLES:

If you have been exposed to Microsoft SCCM, Windows Server 2008 R2-2016, proxy technologies (Forcepoint/Mimecast) coupled with an understanding of basic networking principles (TCP/IP) and of ITIL operations modules (incident management, request fulfilment and problem management), wed like to hear from you today. 

An understanding of ISO 27001 principles, GDPR principles and a Microsoft MCSA/MSCE certification would result in an immediate interview request.

THE CONCLUSION:

This is a fantastic opportunity offering the scope to act up, when the Service Desk Team Leader is unavailable. The successful candidate will be able to act as Team Leader and will be the primary source of contact for engineers on the Service Desk, customers and other internal departments.  

Individuals with excellent verbal and written communication skills and an ability to communicate at all levels, with prior experience of working in a managed service environment will be highly desired.

Hours of work are 37.5 hours per week, Monday to Friday 08:30-17:00.  A full driving licence (and your own vehicle) would be desirable, but not a must.

You will be required to pass a security screening to Baseline Personnel Security Standard. SC clearance may also be required.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

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