2nd Line Service Desk Analyst Windows DMS

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2^nd Line Service Desk Analyst (Windows Active Directory DMS iManage DNS VMware). Hugely successful high profile law firm is seeking an experienced 2^nd Line Service Desk Analyst to join their growing team. You'll be working alongside a friendly, relaxed and supportive team within a company that has been voted as one of the ‘Top 100 Best Companies to work for'.

As a 2^nd Line Service Desk Analyst you'll work as part of the Service Desk Team providing second line support as well as working closely with the 3^rd Line team to provide resolutions to technical issues reported to the Service Desk. A number of your responsibilities will also include; troubleshooting all technology issues escalated by the 1^st Line team, answering overflow phone calls, logging tickets and responding to mailbox tickets and escalating incidents to the Technical Escalations Analysts.

Based in London, you'll be joining a friendly and professional team.

Requirements:

Previous experience within a 2^nd line support role

Good knowledge of Windows 7 & 10 environments

Understanding of Active Directory, DHCP, DNS and VMware

Knowledge of Document Management Systems (DMS) such as iManage

Excellent communication and collaboration skills

Desirable: Powershell

As a 2^nd Line Service Desk Analyst (Windows) you can expect to earn a competitive salary (up to £40k) plus bonus and benefits.

Apply today or call to have a confidential discussion about this 2^nd Line Service Desk Analyst (Windows) role.