Service Support Analyst - Manchester

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Job DescriptionMy client are looking for a Service Support Analyst to support the Service Management team. The main aspect of the role is the day-to-day operations and monitoring of the team deliverables.

Role & ResponsibilitiesResolving incidents with minimal disruption to users and customersAssisting in organising effective service monitoring and ensure that performance targets are achieved whilst identifying risks/issuesAssisting in the effective transition of new Services into the Operational environmentHelp resolve Major Incidents, Problem, Change and Risk Management process

Skills & QualificationsITIL v3 Foundation Certificate ServiceNow experience Experience of Service Management processes in a support roleExperience in the IT sectorBenefitsPension Scheme Flexible workingIf you're interested with this Service Support Analyst role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on 02038266701. Alternatively click apply or find me on LinkedIn.