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Service Desk Team Leader
Premium Job From Memset
Recruiter: Memset
Listed on: 25th July
Location: Guildford
Salary/Rate: £32000 - £32000
Salary Notes: Plus Benefits
Type: Permanent
Start Date: ASAP
Reference: HKTNV0509/KP-RD_expired
Contact Name: Candidate Services

This job has now expired please search on the home page to find live IT Jobs.

Service Desk Team Leader 
Cranleigh, Surrey 
Up to £32,000 Plus Benefits

Company Overview 

Memset is a family founded, fast-growing, multi-award-winning company providing managed hosting and cloud services to businesses and government. Our mission is to be the cloud partner of choice. We are customer focused and strive to deliver exceptional service, robust security and leading-edge technology. 

The Benefits
- Discretionary bonus
- Private healthcare including dental
- Life insurance
- Critical illness insurance
- 25 days' holiday plus Bank Holidays
- Holiday reward scheme
- Childcare vouchers
- And many more
Job Function 

The Service Desk Team Leader manages the technical support team and also provides frontline customer support. 

We offer extensive in-house training, as well as assistance with exams/qualifications, purchase of relevant literature and a bonus for each qualification obtained. 

Managing the Technical Support team, you will: 

- Maintain response times/resolution times according to customer SLA
- Plan and implement training for new 1st line support recruits
- Review and maintain the quality of team responses
- Provide top quality ticket and phone based technical support to direct customers
- Provision servers for customers and assisting with customer backups
- 24/7 on call, one week in 8 (with compensation)

About You 

To be considered as the Service Desk Team Leader, you will need: 

- Previous team leader/people management experience 
- Excellent knowledge of TCP/IP networking and internet protocols 
- Knowledge of Windows/Linux or both (server setup and configuration). 

As part of the recruitment process you will be required to complete personality profiling, aptitude tests as well as a basic DBS check. 

Stovolds Hill, Cranleigh, Surrey 

Due to our rural location, you should be able to drive and have your own car. Alternatively, we offer a shuttle bus service from Guildford train station via Godalming. 

To apply for the role of Service Desk Team Leader, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Service Desk Team Leader, IT Support Team Lead, Technical Support Team Lead, IT Support Supervisor, Technical Support Supervisor, Senior IT Support Engineer, Technical Support.