1st Line Technical Support

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1st Line Technical Support Bristol £18k to £25k + benefits1st Line IT / Technical Support for fast growing Bristol based SaaS business The RoleAs 1st Line Technical Support you will be part of a small, growing Customer Support team delivering a world-class, friendly technical customer support service. Responsible for triaging and responding to support requests, you will be assisted by experienced engineers with resolving tickets, and providing guidance to clients via phone / email. Your responsibilities will include:assistance with triaging incidents / tickets received / logging informationassistance with resolution, and proactive monitoring of incidentsescalation of tickets to colleagues for 2nd / 3rd line supportThe CompanyOur client is a young, fast growing business providing a class-leading SaaS solution to the Apprenticeship, WBL, Vocational Training, Education and HR sectors. Following a focused period of product development, they are now driving their new business activity and have already secured strong interest and sales from some of the leading organisations in the sector. You will be working with a professional and experienced team in fantastic new offices in the heart of Bristol as they enter an exciting phase of new growth.The company believes in a healthy work-life balance; there are regular fun social activities and the office has a positive and inclusive learning culture based on values of integrity, trust and commitment.The PersonAs 1st Line IT / Technical Support you will ideally have some experience in a similar role. You'll have an interest in technology, and delivering great customer support, with excellent communication and interpersonal skills. You will also have:ability to prioritise work in a busy environmentgood diagnostic skills and be able to problem-solvea methodical and proactive approachability to work without supervision and as part of a teamIf you wish to be considered for the role of 1st Line Technical Support, please forward your CV quoting reference 293346A.WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UKApplications are invited with experience in: first 1st line technical support technology IT helpdesk computers communication internet SaaS software hardware Zendesk customer service Bristol jobs ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.