Cloud Support Engineer

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A Cloud Support Engineer role supporting customers across various Amazon AWS environments.Background experience in Linux, Windows virtualisation or UNIX including knowledge of a scripting language such as Bash, Perl, Python, Ruby or GoExperience in AWS with certification is preferable, however, training and certification will be provided.A chance to gain hands-on experience, training and certification in a variety of technologies. This will include AWS, DevOps tools such as CloudFormation, Docker, Terraform, Ansible, Chef, Puppet and cloud tools like Elasticsearch and Cloudwatch.The role will require working with customers across our business to identify and fix live and other support issues.The Support Team provides 24/7 support therefore you will be required to work shifts and be on-call, on a rotational basis.ResponsibilitiesManagement of customer ticketsWork with industry-leading partners and tools to enhance our service deliveryTake ownership of incidents including status management and communicate progress in a timely mannerWork in a team to deliver 24/7 supportValidate, investigate, and resolve calls raisedHelp meet defined customer Service Level AgreementMaintain a high degree of customer service for all support queries and adhere to all service management principlesRequirements:Have an interest in cloud technology and how it can enhance business and the IT industryComfortable with multiple operating systemsExperience of working in a Support Team roleExcellent communication skillsExcellent organisational skillsBenefits - Over and above salary, pension and bonusContributory Pension Scheme (we match up to 5%)Investment in your careerYour birthday as a holidayMobile phone allowance so you can choose your preferred phonePrivate medical insurance including GP online consultations and discounted rates for dependentsA free day off for charitable work/good cause you believe inIf you are interested in the role please contact [email protected] for more information or to apply.