3rd Line Network Support

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3rd Line Network Support ( Firewalls, LAN, WAN) - Gloucester - 6 Month Contract My client, a multinational information technology equipment and services company are looking for to add to their 3rd Line Network Support team in Gloucester. The position is a 6 month initial contract and can offer a competitive daily rate. Role Background:The successful individual will join an existing support team responsible for providing onsite Network support to a large scale Public Sector customer.You will be responsible for installation, configuration, deployment, maintenance and diagnostics of Network equipment and supporting cabling (copper & fibre) infrastructure. This will include all IP Network Devices i.e. routers, switches, cryptographic devices, Firewalls, VoIP and VTC services.As part of your position you will also be responsible for the LAN and WAN in the following areas: Incident Management;Service/Change Requests;Problem Management;Configuration Management;Projects, trials, exercise support where required;Routine and Emergency Maintenance;Capacity and Demand Management.You will also be required to support the end customer with service improvement suggestions and have some input into any design changes including capturing these and ensuring they are documented. Essential Experience/Skills:Candidates should have prior experience of working within 2nd/3rd Line Network Support for large scale customers, in particular any experience working within the Public or Defence sectors would be ideal.Candidates should also be comfortable working with a range of Firewall and Network technologies and tools including Solarwinds, Cisco ASA, Juniper and Checkpoint.You should also be comfortable working within a secure customer facing environment as you will be required to work with individuals across varies levels to resolve issues in accordance with agreed SLA's.A national security clearance is required for this role but candidates not holding this level of clearance will be considered.