Desktop Support Engineer - London

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Desktop Support Engineer

London

£Negotiable

This person will be responsible for the provision of solutions and support of all workplace technology and the end user experience. Workplace services technology is all the technology that the end-user requires to perform their job successfully; computer hardware, software, printers, phones, audio and video, network connectivity, Windows PCs (desktops, laptops and tablets).

Responsibilities

* Serving as the initial IT contact and/or second level support for the user community regarding any problems and requests concerning Workplace Services technology

* Break fix of end-users workplace services issues directly or by facilitating resolutions with other Infrastructure employees and vendors across all towers of technology.

* MACD of workplace service hardware and software, such as purchasing, updating or installing software systems including the Windows operating system.

* The initial setup and continued support of end-point telephony devices (phones, conference room speaker phones, mobile phones, hotspots).

* Acting as the workplace services technology liaison for the office assigned.

* Support of all Workplace Services projects and initiatives.

* Providing accurate, timely, and creative solutions to end-user computer and networking problems.

* Logging, maintenance and updating all incident and service request tickets in the IT tracking system (Service Now) while keeping users aware of ongoing request status and resolution.

* Supporting existing hardware and software standards and recommending upgrades as required for current environment.

* Configuration and installation of new PCs and printers to connect to existing network.

* Execution of IT projects tasks and initiatives on time

* Providing application support for MS Office Suite including Microsoft Outlook.

* Performing other IT support functions as required.

* Adhering to all service levels and individual performance metrics

Requirements:

* High School Diploma or equivalent

* Experience working in a corporate environment

* Knowledge of and experience working with multiple technologies relating to end user services; telephony, networks, servers, Active Directory, security, and computers.

* Customer focused attitude while working directly with customers, by telephone and on-site.

* Must be professional, collaborative and enjoy working in a team environment.

* Strong problem solving and excellent verbal and written communication skills.

* Ability to troubleshoot via telephone and in person with internal customers and vendor support technicians.

* Must be able to coordinate and resolve multiple support issues simultaneously.

* Ability to travel 10-15% of the time.

* IT certifications or some college credits

Technician Level Requirements:

* 3 to 5 years of professional experience in IT

* At least 1 years experience in Deskside Support

* Experience working in a corporate environment

* Ability to take direction, triage, and resolve technical issues with minimal supervision and escalate to seniors as needed.

Preferred:

* Associates or Bachelors Degree in computer science or related field is preferred

* Certifications; A+, MAC Certified, Security +, Network+, MCSE, MCSA

To be considered or to learn more submit your CV for a confidential conversation