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Application Support Engineer - Contract
Premium Job From Sogeti
Recruiter: Sogeti
Listed on: 18th July
Location: London
Salary/Rate: 3 month contract initially (possibility of extension)
Salary Notes: 3 month contract initially (possibility of extension)
Type: Contract
Start Date: ASAP
Reference: SOG3M_expired
Contact Name:

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Application Support Engineer - Contract
Sogeti UK, part of the Capgemini Group
Central London
3 month contract initially (possibility of extension)

About Sogeti and the Capgemini Group
Sogeti is a leading provider of technology and engineering services. Sogeti brings together more than 25,000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
Sogeti delivers solutions that enable digital transformation and offers cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Quality Assurance & Testing, and emerging technologies. Sogeti combines agility and speed of implementation with strong technology supplier partnerships, world class methodologies and its global delivery model, Rightshore®. In the UK, Sogeti is primarily focused on Consulting, Digital, DevOps and Testing solutions.
The Role
In this role you will represent Sogeti by working onsite with our customer in the trading sector to provide application support. The application support team provides comprehensive front-line support for all applications to the business ensuring best practise is applied to system support, upgrades, testing and procedures. The team has a broad range of complementary skill sets. This role will provide support to both in-house and vendor supplied applications. The role will work closely with all of our customer's core functions areas.
Application Support Engineer required experience:

Experience in diagnosing application problems in a Windows Server and Windows 7/10 environment.
Experience with SQL Server (2005 upwards) and/or Oracle (10G on).
Knowledge of a scripting language (e.g. PowerShell) and/or proficiency with Excel/VBA would be advantageous.
Exposure to MS BI Suite of SSIS (SQL Server Integration Services), SSRS (SQL Server Reporting Services) and SSAS (SQL Server Analysis Services) would be advantageous.
Experience of one or more of the following applications: Trayport GlobalVision/Joule, Infor SUN, Misys/Finastra OPICS, Updata, CubeLogic, Wolters Kluwer OneSumX, GMSL ENOM/CodeRunner/EuroRunner, Speedwell SWS.
Experience on a support desk responsible for front and/or middle and/or back-office production applications.
Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes).
Able to manage incidents and service requests while providing timely status updates to users.
Experience of a trading-based service delivery environment.
Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLA's.
Experience in trading and risk management systems for commodities covering front to back-office is highly desirable.
Good understanding and appreciation of change control processes.
Knowledge of ITIL is preferred i.e. ITIL foundation level

Application Support Engineer, the responsibilities will be:

Define and implement team processes to handle all support activities including the provision of up-to-date documentation.
Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications.
Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required.
Collaborate with relevant teams to plan, test and implement on-going enhancements to systems.
Operate within a change-controlled environment through the creation of thorough deployment plans and presentation of business and technical changes to the change board.
Liaise with other support/development teams to resolve cross-system issues.
Monitor the availability, performance and throughput of supported applications.
Share knowledge and expertise with others, coaching and supporting team members as required.
Able to work flexible hours as requested.

 Our inclusive Culture
Sogeti UK positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.