IT Support Engineer /2nd/3rd Line Support /Senior IT Technician

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Job Title: IT EngineerLocation: LondonSalary: £30,000 - £33,000 per annumJob Type: Full Time, PermanentThe Company is a growing Managed Service Provider (MSP) based in North London and is looking to take on a fantastic IT Engineer who is keen to be a big part of the growth of the company.They are a Microsoft Silver Partner as well as G-Suite reseller and supports a wide range of organisations and businesses, looking after their computers, data, infrastructure and security.Operating out of a modern office in Hackney in a relaxed and professional environment, they clearly define, discuss and focus on their Core Values as the building blocks for the company and personal growth.They encourage all their team to gain professional excellence in what they do. With an annual review and personal development plan, they give team members the freedom to develop and expand their knowledge, so that they have a clear purpose.They love what they do, and they want you to love working with them!What you will be doing:Dealing with incoming phone callsDealing with tickets in Autotask (their PSA)Performing fixes via remote management toolsFieldwork - onsite support where requiredProject work such as email migrationsClient on-boarding (remote and onsite)Documenting processes and procedures in their knowledge baseMonitoring back-ups and scan events to check for irregularitiesManual servicing of machines as and when needed/scheduledInput into strategic planning and product developmentA commitment to self-learningYou will be encouraged to take vocational exams and attend online coursesIdeal candidates will have an excellent working knowledge of the following:MSP experienceUsed ticketing systems, PSAs, RMMsWorking knowledge Office 365 and G Suite administrationWindows 7 desktop and above knowledge/expertiseWindows server knowledge/expertiseMac OSX knowledge/expertiseTCP/IP, DNS, internet domainsCommunicative, convey tech in EnglishGood with people: face-to-face, on the phone or via emailWell organised AND good at organisingTeam playerEnergetic, tenacious and trustworthyEager to consolidate experience and progress in the companySharp! Good problem solverSomeone with a mature approach to tasks and learningAny Microsoft or other tech qualifications would be advantageousWorking with them will give you:Training and development opportunitiesAn opportunity to potentially grow into a more senior rolePlease note:You must be eligible to work in the UK. Please do not contact the office by telephone or use any other email address associated with the company to submit your application.Please click on the APPLY button to send your CV and Cover Letter for this role.Please include a cover letter with no more than 500 words to outline why you think you are the perfect candidate.Candidates with the experience or relevant job titles of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Support may also be considered for this role.