1st Line Engineer
TwentyFour Recruitment Group Ltd
£20000 - £25000
Depending on experience
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Role: 1st Line Support Engineer
Salary: £25,000 per annum
Location: Central London
One of London's leading managed IT service providers is looking to hire a 1st line support engineer to join its team of 11 helpdesk superstars.
You'll get ongoing training, pension and double pay if ever you're required to work extended hours for projects.
Hours are either 8am-5pm or 9am-6pm, Monday to Friday.
For project work, such as major updates, you may work outside of regular hours. In this case, our client offers double pay!
Why should I apply for this 1st Line Support Engineer role?
You will have the opportunity to develop within a company who are going through a major growth period, hiring across all departments.They believe that their people are the key to success, ensuring all team members are appreciated and rewarded, recognising expertise, skills and professionalism.Your uniqueness is what this client value most when looking at your 1st line support abilities, such as your passion, dedication, approachability and willingness to go the extra mile.
It's a fast-paced office environment, so being organised and able to multi-task is key. The team is energetic, friendly and thrives on an environment where the company has resisted red-tape and unnecessary process.
What will I do as the new 1st Line Support Engineer?
Work within a team of 11 1st line support engineers on the client helpdesk
Log and resolve technical incidents
Ensure SLA targets achieved & working to reduce SLA target times
Report on progress of incidents and update relevant service management tools
Ensure relevant technical documentation is appropriately maintained and available
General day to day support
Provide a single point of contact for end user support using all contact mediums
Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
Establish a quality working relationship with end users
Understand and operate the escalation procedures
Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
What are the essential skills I'll need as the 1st Line Support Engineer?
Excellent and perfectly clear English verbal and written skills
Prior experience working within a Managed Service Desk provider.
Exceptional interpersonal skills, with a focus on listening, and questioning.
Exceptional oral and written communication skills.
Proven experience resolving incidents quickly by using remote support tools
Ability to effectively prioritise and execute tasks in a high-pressure environment
Exposure to HP and Dell hardware.
Windows 7 and Windows 10 Operating Systems
Office 365 Email Solutions
Exchange 2007/2010/2013/2016 Mailbox Management
Active Directory Users/Computers Management
2 Years + Experience working within IT Support
Non essential skills:
Hold a Microsoft Qualification *SonicWALL Experience
Windows Server 2008/2012/2016
If you are interested in applying for this role or would like to hear more about it, please hit apply!
TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience matches the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.