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1st Line Engineer
Premium Job From TwentyFour Recruitment Group Ltd
Recruiter: TwentyFour Recruitment Group Ltd
Listed on: 18th July
Location: Central London
Salary/Rate: £20,000 - £25,000
Salary Notes: Depending on experience
Type: Permanent
Start Date: ASAP
Reference: FirstLineCentral_expired
Contact Name: Gavin Beale

This job has now expired please search on the home page to find live IT Jobs.

Role1st Line Support Engineer
Salary: £25,000 per annum
Location: Central London

One of London's leading managed IT service providers is looking to hire a 1st line support engineer to join its team of 11 helpdesk superstars.

You'll get ongoing training, pension and double pay if ever you're required to work extended hours for projects.

Hours are either 8am-5pm or 9am-6pm, Monday to Friday. 

For project work, such as major updates, you may work outside of regular hours. In this case, our client offers double pay!

Why should I apply for this 1st Line Support Engineer role?

You will have the opportunity to develop within a company who are going through a major growth period, hiring across all departments.They believe that their people are the key to success, ensuring all team members are appreciated and rewarded, recognising expertise, skills and professionalism.Your uniqueness is what this client value most when looking at your 1st line support abilities, such as your passion, dedication, approachability and willingness to go the extra mile.

It's a fast-paced office environment, so being organised and able to multi-task is key. The team is energetic, friendly and thrives on an environment where the company has resisted red-tape and unnecessary process.

What will I do as the new 1st Line Support Engineer?

  • Work within a team of 11 1st line support engineers on the client helpdesk
  • Log and resolve technical incidents
  • Ensure SLA targets achieved & working to reduce SLA target times
  • Report on progress of incidents and update relevant service management tools
  • Ensure relevant technical documentation is appropriately maintained and available
  • General day to day support
  • Provide a single point of contact for end user support using all contact mediums
  • Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
  • Establish a quality working relationship with end users
  • Understand and operate the escalation procedures
  • Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met

What are the essential skills I'll need as the 1st Line Support Engineer?

  • Excellent and perfectly clear English verbal and written skills
  • Prior experience working within a Managed Service Desk provider.
  • Exceptional interpersonal skills, with a focus on listening, and questioning.
  • Exceptional oral and written communication skills.
  • Proven experience resolving incidents quickly by using remote support tools
  • Ability to effectively prioritise and execute tasks in a high-pressure environment
  • Exposure to HP and Dell hardware.
  • Windows 7 and Windows 10 Operating Systems
  • Office 365 Email Solutions
  • Exchange 2007/2010/2013/2016 Mailbox Management
  • Active Directory Users/Computers Management
  • 2 Years + Experience working within IT Support

Non essential skills:

  • Hold a Microsoft Qualification *SonicWALL Experience
  • Sophos Anti-Virus
  • Windows Server 2008/2012/2016

If you are interested in applying for this role or would like to hear more about it, please hit apply!

TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience matches the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.