1st Line Support Administrator - CRS6JP00007793

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Role: 1st Line Support AdministratorLocation: Milton KeynesDuration: 3 monthsRate: £10 - £15/ hour Role Profile Analyse the TNA results to identify training pathway required for each technician Schedule the training calendar to meet the networks training demand Ensure courses are 85% utilised Be the main point of contact between clients, and the stakeholder dealer network Coordination of projects identified between the client & stakeholders Key Technical Skills / competencies: Demonstrates a high level of organisational skills and attention to detailStrong customer relationship development skillsEffective management of resourcesProject coordination skills Key Behavioural competencies: Creates and drives forward a culture that achieves resultsExcellent verbal and written communication skillsExcellent problem solving/decision making skillsStrong leadership skillsClear proactive approach to planning to achieve resultsStrong Customer relationship skills Key Analytical Skills and Challenges / competencies: Applies flexibility, imagination, innovation and creative problem-solving techniquesClear proactive approach to planningCompetent at understanding and analysing data and reports Company / Industry Knowledge: Has experience of working in a training environment Qualifications: Ideally Business admin level 2 Major Tasks and Activities:Analyse the TNA results to identify training pathway required for each technicianSchedule the training calendar to meet the networks training demandEnsure courses are 85% utilisedBe the main point of contact between Mazda and Babcock, and the Mazda dealer networkCoordination of projects identified between Mazda and Babcock Additional Key Accountabilities: Provide and analyse various reports on training feedback and resultsRecord and track no shows of delegates attending training and report this back to Mazda and Babcock contract managerSupport Mazda with understanding network training needsProvide support to Mazda on any ongoing projectsEnsure strong collaboration between Babcock internal departments and Mazda with the development of any new curriculum for the technical and apprenticeship programmes. Key Outputs / Deliverables: Develop strong customer relationshipsDelivery against contractual targetsEfficient delivery against agreed operating ratiosAchievement of key performance indicators